Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Shift Pattern:
4 days on / 4 days off (days and nights)
We're looking for an organised and proactive Control Room Operator to join our security team at Mitie Business Services. In this role, you'll be part of a supportive team monitoring CCTV, access control, intruder alarms, fire panels, and other protective systems across multiple locations in the EMEA–APAC region.
You'll act as a first line of response for local, regional, and global incidents, helping to protect staff, buildings, and assets while ensuring that all operations run smoothly during out-of-business hours.
Monitor CCTV, access control, building management systems, and other security systems
Respond to alarms, incidents, and emergency situations, escalating as required
Administer access control passes and carry out routine operational tasks
Support office-based clients in matters relating to security and safety
Gather, assess, and distribute intelligence and incident information
Maintain a high level of knowledge of Standard Operating Procedures, Assignment Instructions, and Emergency Procedures
Produce accurate incident and operational reports
Act as the first point of contact for crisis or incident management outside business hours
Support corporate travel-related intelligence and incident response
Prior experience in a control room or security environment
Valid CCTV licence
Strong awareness of Private Security Industry law, Health & Safety, Fire Safety, and emergency procedures
Excellent organisational skills and attention to detail
Ability to stay calm under pressure and respond quickly to incidents
Strong communication and customer service skills
You must also have:
A 5-year verifiable education or work history with references
This role offers the opportunity to work in a fast-paced, dynamic environment with a supportive and professional security team. You'll play a vital role in ensuring the safety of staff, buildings, and assets across multiple regions, and receive ongoing training and development to support your career in security.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
