Join our professional security team as a Control Room Operator, based in a prestigious building in central London, where you'll play a vital role in maintaining safety, security, and operational efficiency. Working in a fast-paced environment, you'll monitor CCTV, intruder, and fire alarm systems — responding swiftly and calmly to incidents as they arise.

About the Role

• Monitor and maintain CCTV, fire, and intruder alarm systems to ensure a safe, secure environment.

• Respond quickly and effectively to emergencies or unexpected incidents with a calm, methodical approach.

• Support the Shift Leader (TL) with daily operations and team coordination.

• Ensure compliance with Assignment Instructions at all times.

• Escalate serious incidents appropriately and promptly.

• Assist in training and mentoring new or existing team members.

• Produce clear, accurate incident reports and maintain detailed records.

• Identify and report Health & Safety issues on-site.

• Work closely with the security management team to uphold high operational standards.

• Ensure all alarms are actioned swiftly and correctly.

• Carry out any other reasonable instructions as directed by management.

Knowledge & Experience

You'll bring solid awareness and understanding of:

• Private Security Industry law and compliance

• Health & Safety and Fire Safety protocols

• Emergency procedures and conflict management

• Access control, patrolling, and search procedures

• Use of security technology and systems

• Professional communication, reporting, and record-keeping

Skills & Personal Qualities 

We're looking for someone who is:

• Calm under pressure and methodical in decision-making

• Team-focused with strong collaboration skills

• Organised, efficient, and reliable with excellent time management

• Customer-service oriented with clear, confident communication

• Flexible and proactive, able to take initiative and think on their feet

• Professional and well-presented, representing the company to a high standard

• Accurate and concise in written reporting

• Committed to continuous learning and high-quality performance

Requirements

• Valid, in-date CCTV (Public Space Surveillance) Licence – essential

• Previous experience in a control room or security operations role - essential

What you will receive 

Hourly rate of £14.37 PH 

20 days holiday 

Paid Breaks 

Free uniform 

Development opportunities

Enrolment to our Celebration Hub for online and in store discounts for major retailers and food outlets*

Ride to work scheme/Technology scheme* 

*after passed probation 

We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. 

Your key responsibilities will include assisting with daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to. 

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures. 

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.