Ref:
79876
Location:
Lurgan
Employment:
Full time
Closing Date:
22 August 2025

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Job Title: Control Room Operator
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hourly Rate: £12.60 p/h (uplifts for night shift/unsocial working hours will apply)
Shift Pattern: 4 on, 4 off (12 hour shifts – Mixture of days and nights)
Contract Type: Full time, permanent

About the Role

We are looking for a highly proactive and reliable Control Room Operator to join our team. Working in a fast-paced environment, you'll be the first point of contact for a range of operational activities, playing a key role in ensuring the smooth running of our services 24/7.

Key Responsibilities

Respond promptly and professionally to incoming telephone calls and emails from clients, field staff, and internal departments.
Schedule and allocate tasks, ensuring appropriate coverage and compliance with operational requirements.
Monitor and manage systems to track performance and workforce activity.
Escalate any service issues or incidents in line with procedures.
Maintain accurate records and logs of all communications and activities.
Proactively identify and resolve issues before they escalate.
Collaborate with colleagues and departments to ensure continuity of service.

What We're Looking For

Excellent communication skills (verbal and written).
Strong organisational skills and attention to detail.
Confident using IT systems including email, scheduling software, and internal databases.
Ability to work under pressure and manage competing priorities.
A proactive, can-do attitude with a problem-solving mindset.
Previous experience in a control room, helpdesk, or scheduling environment is desirable but not essential – full training will be provided.

Essential

Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Benefits

Competitive hourly rate
4 on 4 off shift pattern offering work-life balance
Full training and ongoing support
Opportunities for career development within a growing organisation
Access to employee benefits scheme

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.