Control Room Operator

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  • Ref:
    61769
  • Location:
    London
  • Employment:
    Full time
  • Closing Date:
    28 February 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.


 

We are looking for an organised, efficient, and experienced CCTV Operator to join our security team at the National Portrait Gallery. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. In addition to this you will be issuing staff passes and carrying out some reception duties.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures. 

Your Key responsibilities will include:

  • Management of site access control system, including responding to alarms and incidents where required.
  • Assisting with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
  • Communicate with operational staff concerning incidents, ensuring that all escalation processes are followed.
  • To support the administration function of the security department
  • Proactively monitor CCTV systems and identify any threat to staff, visitors or property.
  • Investigate suspicious activity and task appropriate staff to respond.
  • Report health and safety concerns
  • Ensure all CAA regulations are met and that security meet regulatory compliance while maintaining and operating within their duties.

Essential:

  • A valid CCTV and Door supervisor licence are essential to this role
  • Previous experience of working with in a busy control room environment
  • Excellent IT skills with the ability to work competently on multiple systems.
  • Willingness to undergo Known Consignor clearance and training inline with CAA regulations.

If you have prior control room experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV Licence and a valid Door Supervisor Licence and have a 5-year verifiable education or work history with references. 

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
National Portrait Gallery - London
National Portrait Gallery, St Martin's Place, London, Greater London, England, WC2H 0HE
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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