Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Are you calm under pressure, highly organised, and looking for a permanent daytime role where your work supports vital operations across the UK? We're hiring a Control Room Helpdesk Operator at our National Operations Centre in Northampton. This is a days-only position with a structured rotating shift pattern that includes some weekends.
Support Real-Time Operations:
You'll handle inbound and outbound communications to ensure security shifts are booked and covered efficiently across a national portfolio.
Helpdesk Duties:
Provide frontline support to our field teams, answering queries, escalating issues where needed, and working to resolution using our internal systems.
Live Monitoring and Response:
From our central control room, you'll help monitor live systems, respond to shift alerts, and support managers with timely updates.
Data Entry & Systems Use:
You'll input, manage, and maintain accurate shift data across multiple platforms. Your attention to detail will help us maintain clean and auditable records.
Work Collaboratively:
You'll be part of a highly supportive team, working alongside Team Leaders, senior managers, and field-based staff to ensure our services run smoothly.
Organised and Focused: Able to juggle multiple tasks while maintaining accuracy.
IT Confident: Comfortable working with scheduling and reporting systems.
Effective Communicator: Clear, confident phone and email communication is key.
Proactive and Reliable: You take ownership of your shift and work with urgency and purpose.
Adaptable: While this is a days-only role, you'll need to work flexibly within a rota, including some weekends.
Stable Day Shifts: You'll work only during daytime hours, with a structured rota including some weekends—no overnight shifts required.
Training Provided: We'll give you all the training you need to succeed in the role.
Team Environment: Join a professional and supportive team in a fast-paced control room.
Career Progression: Be part of a company where development and internal growth are valued.
Virtual GP for you and your household
Access to earned pay via Salary Finance
Discounts via MiDeals (retailers, gyms, restaurants, and more)
Cycle-to-work scheme
Save-as-you-earn and share plan options
Life cover up to 4x your salary
Customisable lifestyle benefits through our Choices platform
Recognition through Mitie Stars with cash prizes of up to £10,000
At Mitie, our people make the difference. We're proud to be the UK's leading facilities management and professional services company, employing over 70,000 colleagues. Your success is our success—and we'll support you with the tools, training, and pathways to grow.
Join our Mitie team today.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
