Control Room Manager

Location: National Operations Centre, Northampton
Salary: £35,000 - £36,000 per annum (depending on experience)
Shift Pattern: 4 on, 4 off (Days Only), 06:30 – 18:30

We are recruiting for a Control Room Manager to join our National Operations Centre in Northampton. This is a pivotal leadership role where strong, experienced people management is absolutely essential.

About the Role: We are not necessarily looking for someone with a control room background — we are looking for a proven, confident, and high-performing people manager. You must be able to clearly demonstrate a strong track record of managing large teams of 20 or more employees in a fast-paced environment.

Your role will be to lead and develop a team of over 20 Control Room Operators who work a 24/7 shift pattern (days and nights), ensuring operational excellence at all times.

If you cannot evidence strong team leadership, this role will not be suitable.

Key Responsibilities:Lead and inspire a team of 20+ Control Room Operators, ensuring accountability and high performance.

• Take full ownership of day-to-day team management, including support for night shift colleagues.
• Conduct one-to-ones, performance reviews, appraisals, and regular coaching sessions.
• Manage all aspects of HR related to your team – including recruitment, absence, and disciplinary processes.
• Set clear objectives and ensure they are consistently delivered against.
• Drive team standards and ensure excellent communication across all shifts.
• Champion a culture of responsibility, attention to detail, and service excellence.
• Be confident using Microsoft Outlook, Word, Excel, and internal systems.

Essential Experience:

• Extensive people management experience is critical.
• You must be able to demonstrate successful leadership of teams of 20 or more staff.
• Skilled in motivating individuals, managing performance, and developing team culture.
• Experience with recruitment, appraisals, HR processes, and driving staff engagement.
• Proficient in using Microsoft Office applications and comfortable with system-based environments.
• Strong organisational, communication, and problem-solving abilities.

Shift & Salary:

• Shift pattern: 4 on, 4 off – days only
• Hours: 06:30 – 18:30
• Salary: £35,000 - £36,000 per annum (depending on experience)