Job Overview

• Position: Control Room Commander 

• Rate of pay: £18.44 p/h.

  Hours: 12hr shifts (07.00 - 19.00 and 19.00 - 07.00). 

  Shift pattern:  4 on 4 off (Days, nights weekends & bank holidays).

  Location - Canary Wharf, London/ London bridge 

  Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Centre (RRCC). As a Control Room Commander, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management , traviling risk managment, busniuss contuinusly and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.

•    The CRC will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting. 

Main duties

•    CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring. 
•    Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.
•    Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs
•    Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.
•    Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols. 
• responsible for travel risk management, business contently and intelligent reports.  
•    Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.
•    Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.
•    Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request. 

Person Specification

•    Excelled interpersonal skills; be able to work on own initiative and as part of a team. 
•    Ability to communicate confidently at all levels including stakeholder engagement.
•    Ability to manage own workload to meet team deadlines.
•    SIA CCTV License (mandatory for CCTV monitoring roles).
•    Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.
•    Aptitude to work on a variety of security systems unique to the contract (full training will be given) 
•    Ability to analyse security data and make informed decisions.
•    Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff. 
•     A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.
•    Understanding of the Disruptive Effects Framework and its application in security.
•    First Aid & Emergency Response Training (preferred).
•    A willingness to learn and develop and show high level of commitment and professionalism. 
•    Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates. 

Health and Safety responsibilities

•    Follow Group and company policies and procedures at all times;
•    Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
•    Use all work equipment and personal PPE properly and in accordance with training received;
•    Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security

•    Ensure compliance with Mitie's information security procedures in all activities;
•    Proactively identify and report security risks to your manager;
•    Report actual and suspected security incidents;

Mandatory Requirement :

DS SIA 

CCTV SIA 

3 years Control room experience