Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
📍 National Operations Centre, Northampton
💷 £9,864 per year (14 hours per week with potential for more)
🕒 4 on / 4 off – split shifts
⏰ 06:30–08:30 & 18:30–20:30 on shift days
📄 Permanent, part-time
➕ Overtime available – potential to increase hours up to 42 per week
Our National Operations Centre operates 24/7, supporting thousands of people working across the UK. This role focuses on critical morning and evening cover, when sites are opening, closing, and staff movements are at their highest.
When someone doesn't arrive on site, runs late, or misses a welfare check, you're the person who spots it, takes action, and keeps people safe.
This is a calm, responsible role in a fast-moving environment where attention to detail really matters.
Although the hours are part-time, the responsibility is real. On shift, you'll be trusted to:
Monitor live staffing and attendance across multiple sites
Manage incidents where staff are late, absent, or need urgent support
Monitor welfare check calls and act quickly if someone goes quiet
Respond to duress alerts and escalate incidents calmly and accurately
Handle calls and emails from sites and managers during peak periods
Record incidents and actions clearly so nothing is missed
Support effective handovers between shifts
These are key pressure points in the day — your role helps keep operations running safely and smoothly.
You don't need previous control room experience, but you do need to be:
Confident using multiple computer systems at the same time
Calm under pressure and able to think clearly during busy periods
Organised, accurate, and detail-focused
Comfortable speaking to managers, clients, and site staff
Reliable and able to commit to a 4 on / 4 off pattern
If you've worked in admin, operations, call handling, logistics, or monitoring environments, you'll settle in quickly.
✔ £9,864 per year (14 contracted hours per week)
✔ 4 on / 4 off pattern – predictable time off
✔ Split shifts focused on peak operational times
✔ Overtime available, with the opportunity to increase hours up to 42 per week when required
✔ Full training provided
✔ A secure, professional working environment
✔ A role where your actions genuinely matter
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
