📍 National Operations Centre, Northampton
💷 £29,600 per year
🕒 4 on / 4 off – Nights
📄 Permanent, full-time

Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.

If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.

What You'll Be Doing

No two shifts are the same, but you'll be trusted with real responsibility, including:

• Keeping a live eye on staffing and attendance across multiple sites
• Managing the process when someone runs late, doesn't turn up, or needs urgent support
• Monitoring welfare check calls and taking action if someone goes quiet
• Responding to duress alerts and escalating incidents quickly and calmly
• Handling calls and emails from sites and managers, often at the same time
• Recording incidents and actions accurately so nothing is missed
• Supporting smooth handovers so the next shift knows exactly what's going on

This is a role where attention to detail matters and people rely on you.

Who We're Looking For

You don't need to come from a control room background, but you do need to be:

• Confident using multiple computer systems at once
• Calm under pressure and able to think clearly when things get busy
• Naturally organised, accurate, and switched on
• Comfortable speaking to managers, clients, and site staff
• Reliable and flexible enough to work night shifts

If you've worked in operations, admin, call handling, logistics, or a live monitoring environment, you'll feel right at home.

What You'll Get

✔ £29,600 salary
✔ A proper 4 on / 4 off shift pattern (real work-life balance)
✔ Full training — we don't throw you in at the deep end
✔ A secure, professional working environment
✔ A role that actually matters

Why Join Us?

Because this isn't just admin.
It's control, coordination, and calm decision-making in a role where your actions genuinely make a difference.

If you're looking for a job that keeps you engaged, challenged, and trusted — apply now.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.