Job Title. Contract Support Supervisor

Reporting to Contract Manager

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Excel • at service delivery, we must be the best at everything.

Challenger • We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?.

Inspire • Have fun and be passionate about what you do.

Job objectives and responsibilities

• To manage the cleaning team and supervisors, ensuring that they are carrying out their duties effectively and efficiently in accordance with contractual requirements.
• To deliver the agreed services within the budget allocated to their role and to the standard required.
• To develop good client and customer relationships.
• To follow the company's health & safety and quality procedures.
• To ensure that all staff a trained to carry out their duties
• Be available from time to time to deputise for the contract manager.

Main duties

• To take responsibility for the coordination of cleaning service and other soft services ensuring they meet the operational and contract requirements.
• Working in conjunction with the Contract manager ensure that the SLNT objectives of the contract are met and that the staff are appropriately trained
• To be the champion of managing service issues including the detailed monthly review of service levels across the contract. It is expected that the regular audits of all services will be carried using the Qaudit
• To support the smooth delivery of the cleaning and other services ensuring full compliance with the Contract.
• To work with the client staff to ensure that their needs are taken into account, whilst dealing professionally with any conflicting interests.
• Monitor the procurement and use of materials and equipment, ensuring value for money is achieved.
• Following the appropriate HR guidelines ensure that the staff are managed effectively particularly around time keeping and performance and to manage staff that do not meet the companies required standards appropriately
• Carry out appropriate reporting activities to ensure that the contract manager can carry out their own tasks and meet contract reporting requirements.
• Report production for internal and external use including all adhoc works are correctly invoiced.
• Work as part of the Management team in ensuring that the service meets the quality, Health and Safety, and environmental standards and requirements of MITIE.
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business.

Person Specification

 Previous experience of supervising operatives and a good level of  administration and IT skills

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy - We do what we say we will. 

How we behave…

• We treat all colleagues with respect
• We challenge people when they don't do the right thing
• We welcome advice from anyone that might improve what we do
• We are open and honest
• We think safety and always follow rules for safe working.

Helpful - We go out of our way to make a difference         

How we behave…

• We work with each other to achieve the best for clients and for Mitie
• We share information to help colleagues succeed
• We build great relationships
• Our first response to requests will always be positive
• We look out for each other, never walking by unsafe actions or situations.

Inspiring - We help others to be the best they can be       

How we behave…

• We support and encourage each other to develop
• We lead by example
• We set clear expectations
• We listen to and learn from others
• We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something special.

Spirited - We give it everything we've got   

How we behave…

• We do good things for each other, the environment and the community
• We appreciate diversity and encourage it
• We demonstrate team spirit
• We are committed to doing things better and setting new standards in all that we do
• We take pride in what we do and have fun doing it
• We celebrate success and say thank you

Fresh thinking - We want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

Pioneering - We do things that excite and amaze

How we behave…

• We bring new ideas to the way we do things
• We are willing to try new things
• We encourage and support innovation
• We consider things from other peoples' points of view
• We embrace new thinking and technologies
• We build health & safety into everything we do
• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

• Criteria:
• All applicants subject to Government Vetting check.
• British citizen, Indefinite stay or EU Citizen.
• Must have been residing in the UK for the past 5 years.
• 3 years passport validity.

 Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.