Ref:
88886
Location:
Birmingham
Employment:
Full time

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Job Title: Contract Support Analyst
Salary: £28,000 Per Annum
Contract: Permanent
Type of Employment: Full Time
Hours: 40 hours per week
Shift Pattern: Monday to Friday, 7:30am – 4:00pm ( half-hour unpaid lunch)
Additional: Every third Saturday, 8:00am – 12:00pm (paid overtime, remote working)
Location: Decathlon, Team Valley Retail World, Team Valley Retail Park, Gateshead, Tyne and Wear, England, NE11 0BD

Job Objectives & Responsibilities

As part of the Retail Cleaning Compliance team, you will work closely with regional retail cleaning teams to ensure contract KPIs are met through effective reporting and data management. You will play a key role in improving operational performance and supporting compliance through the use of internal and client systems.

Key Responsibilities

Collaborate with regional teams to resolve Asset/PPM/Remedial issues and promote best practices.
Monitor and support performance tools to enhance service delivery and compliance.
Produce accurate and timely reports on PPM activities using QFM CAFM system data.
Present monthly PPM statistics in tabular and graphical formats to management.
Engage with senior managers across the portfolio, demonstrating emotional intelligence and adaptability.
Support the development and validation of data governance frameworks, policies, and standards.
Provide feedback to the Compliance Team Manager on data/process issues.
Submit monthly activity and progress reports.
Perform additional duties as required to support contract operations.

What We're Looking For

Qualifications

GCSE (or equivalent) passes in Maths and English
A-Level passes or equivalent

Technical Skills

Strong understanding of asset data and business systems
Advanced IT proficiency, especially in Microsoft Office and Excel
Experience with Power BI is highly desirable
Skilled in data management and analysis, with the ability to organize and manipulate complex datasets

Soft Skills

Analytical thinker with strong problem-solving abilities
Excellent time management and ability to meet deadlines
Effective communicator with strong negotiation skills
Customer-focused with a collaborative mindset

Personal Attributes

Self-motivated and able to work independently and within teams
Adaptable, flexible, and calm under pressure
Detail-oriented with a high level of accuracy
Logical and results-driven
Reliable with good geographical awareness

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.