Job objectives and responsibilities

·       Assist the operations team to deliver the highest standards of operational performance and efficiency. Responsible for monitoring and reporting on performance indicators, acting with the management team to ensure Work In Progress, aged and current, is managed effectively to minimise cost and operational risk. The role will include liaison and development of close working relationship with internal Mitie Service lines and specialist suppliers ensuring contractual KPI's/SLA's are achieved

·       Support the liaison with Sky on site operations team and attend any required operational meetings.

·       Day to day points of contact will be the Contract Support team, Engineers, Finance Business Partner, specialist service providers, internal Mitie service providers.

·       Provide consistency in contract reporting, including SLAs, Monthly Contract Reviews, Quarterly Business Reviews and Annual Business Reviews

·       Liaison between Operations and Finance

·       Raising of Purchase Orders

·       Onboarding of new suppliers

·       Liaising with Procurement

• Supplier & Engineering paperwork compliance
• Compliance around Statutory & Mandatory PPMs
• Parts Ordering process & spares tracking - and interlink with specific jobs
• Contractor information management
• Quotes process
• Maximo Proficiency
• General Tracking & Reporting

Main duties

·       Receive calls and emails and logging jobs onto the helpdesk system from Sky customer and Mitie teams.

·       Support for customer requests for reactive, planned and emerging work.

• Provide the operational team with daily, weekly and monthly planned maintenance performance reports. Highlight operational risks impacting the timely delivery of monthly statutory, mandatory and routine planned maintenance tasks
• Highlight operational risks impacting the timely delivery of unplanned reactive maintenance tasks
• Liaise with internal and external suppliers, expediting aged and current Work in Progress/ debt minimising risk, cost and escalations. Liaise with Mitie management teams to ensure self-delivery performance is maximised
• Taking ownership of High Priority Work Orders (Priority 1 and 2), the position holder will be expected to manage and expedite work orders in line with contractual SLA's/KPI's

·       Coordinate raising of purchase orders in line with Mitie business policies processes drive consistency

·       Ensure all invoices are paid / queried in a timely manner

·       Daily update of Statutory, Mandatory and Routine PPM Spreadsheet, scanning of documentation and associated remedial tasks raised and tracking and completion.

·       Quote form production, submission and tracking.

·       Use the CAFM system (Maximo) to access and  generate quoted work Tasks, Reactive tasks and maintenance tasks.

·       Daily Engineering stock management, parts ordering, job updates and closures associated with the parts ordering process.

·       Receipting of Purchase orders in line with Mitie business policies and processes

• Monitor Key Performance Indicators (KPI's) and report on the effectiveness and efficiency of internal and external service delivery teams

·       Resolving queries from Helpdesk

·       Coordination of WIP – reactive/ planned/ quoted tasks, liaison with engineering with regards to tasks open and not closed

·       Identify opportunities that may improve overall performance

·       Management of supplier onboarding programme for operations

·       Act as point of contact for the variable tracker. Collation of all entries for the variable tracker in readiness for review. Ensure all necessary supporting documentation are completed and filed accordingly.

·       Support the Account lead, Account Director and line manager as required.

·       Adhoc administration activities

Person Specification

·       Excellent IT skills in Microsoft

·       Ability to work to own initiative and as part of a large team with minimal supervision

·       Proactive and well organised

·       Excellent verbal and written communication skills

·       Team Leadership skills, coach the to enable them to exceed expectations

·       Ability to work collaboratively in matrix environment

Health and Safety responsibilities

·       Follow Group and company policies and procedures at all times;

·       Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·       Use all work equipment and personal PPE properly and in accordance with training received;

·       Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security

·       Ensure compliance with Mitie's information security procedures in all activities;

·       Proactively identify and report security risks to your manager;

·       Report actual and suspected security incidents;