🌟 Job Opportunity: Concierge

Location: NESO
Company: Mitie
Contract Type: Full-time

Are you passionate about creating exceptional workplace experiences? Do you thrive in dynamic environments where no two days are the same? Join Mitie as a Customer Host and become the heartbeat of our SmartWorkspace – where innovation, service excellence, and people-first values come together.

🧭 About the Role

As a Customer Host, you'll be the face of our workplace, delivering seamless front-of-house services and ensuring every customer interaction is warm, professional, and memorable. You'll manage daily operations across reception, helpdesk, conference areas, and shared workspaces, supporting the Workplace Experience Manager and driving continuous improvement across NESO.

This is more than a desk job – it's about creating a vibrant, efficient, and welcoming environment that empowers people to do their best work.

💼 Key Responsibilities

Customer Experience & Front-of-House Excellence

• Deliver a professional meet-and-greet service, ensuring every visitor feels valued and informed.
• Champion NESO workplace etiquettes and educate users on shared space principles.
• Act as a one-stop-shop for all customer queries across reception, hospitality, events, and helpdesk.
• Manage meeting rooms, AV setups, and floor plate standards to ensure optimal functionality and presentation.
• Coordinate courier deliveries, mail services, and visitor passes using Gallagher system.
• Support internal booking systems (Matrix), including training and troubleshooting.
• Provide health and safety messaging and assist with travel and car parking queries.

Operational & Service Delivery

• Monitor and close helpdesk tickets (165s) promptly and accurately.
• Maintain stock levels, enforce clear desk policies, and ensure workspace cleanliness and readiness.
• Refill multifunctional devices and perform first-line fixes.
• Collaborate with onsite teams to resolve technical issues and deliver consistent service.
• Support event coordination and setup across the site.

Health & Safety

• Complete all required training, e-learning, and toolbox talks.
• Report incidents, near misses, and safety concerns via IMS and to your line manager.
• Promote safe working practices and contribute to a secure workplace.

🙋‍♀️ What We're Looking For

We're seeking a confident, proactive, and customer-focused individual who thrives in a fast-paced, corporate environment. You'll be a natural communicator, a problem-solver, and a team player with a passion for service excellence.

Desirable Skills & Experience

• Previous experience in a front-of-house or customer service role within a corporate setting.
• Exceptional interpersonal skills and a high standard of personal presentation.
• Strong organisational and time management abilities.
• Comfortable working independently and taking initiative.
• Proficient in Microsoft Office and general IT systems.
• Flexible and adaptable to changing business needs.

🌱 Why Join Us?

At Mitie, we believe in putting people first. You'll be part of a supportive team that values innovation, collaboration, and continuous learning. We offer a dynamic workplace, opportunities for growth, and the chance to make a real impact every day.