Job Overview

As a Commercial Manager at Mitie, you will be accountable for for the commercial leadership of a major Facilities Management contract. This role sits at the heart of the operational and financial success of our service delivery and requires a strong grasp of contract management, financial governance, and commercial thinking.

You will act as a trusted advisor to operational and account teams, helping to shape contract delivery models, protect margin, ensure legal and contractual compliance, and drive value for both Mitie and its clients. Working across the full contract lifecycle, from mobilisation and pricing through to ongoing performance monitoring, change management, and renewal negotiations, you will ensure the commercial integrity of all agreements under your remit.

The role involves close collaboration with internal stakeholders (operations, finance, procurement, and senior leadership) as well as external clients and suppliers. Your insights and commitment will directly influence profitability, client satisfaction, and long-term contract success.

The ideal candidate will bring a proactive, solution-oriented approach to managing commercial risks and opportunities, and be positive navigating high-value, regulated FM environments. This is an opportunity to join one of the UK's key FM providers in a role that blends strategic influence with hands-on contract management.

Main Duties

Commercial Strategy & Oversight

• Develop and implement commercial strategies aligned to business goals, contract terms, and client needs.
• Ensure compliance with contract obligations and proactively identify and manage commercial risks.

Contract Management & Governance

• Interpret and manage contracts (e.g., NEC, JCT, CCS, bespoke client contracts), ensuring proper administration of terms, variations, and KPIs.
• Pilot change processes, including the preparation and agreement of contract amendments and variation.
• Manage the application for payment process, including pricing, substantiation, and timely submissions.

Financial Governance & Reporting

• Deliver accurate and timely monthly cost/value reconciliations (CVRs), forecasts, and margin reports.
• Analyse financial performance and develop actions to maintain or improve profitability.
• Work closely with finance to support budgeting, cash flow, WIP management, and audit readiness.

Stakeholder Engagement

• Act as a commercial partner to operations, providing advice and challenge where needed.
• Build and maintain strong relationships with clients, subcontractors, supply chain partners, and internal stakeholders.
• Represent the commercial function in client reviews, audits, and strategic meetings.

Procurement & Supply Chain

• Support the procurement process, ensuring subcontractor and supplier agreements are commercially robust with considered pricing.
• Oversee the administration of subcontracts, including valuations and final accounts.

Team Leadership & Development

• Where applicable, manage and mentor staff
• Support the development of commercial capability across the operational team.

What we are looking for

Essential Experience

Substantial commercial management experience in a facilities management, construction, or regulated environment.

Proven track record of working with CCS, NEC or similar bespoke contracts.

Demonstrated ability to manage large, complex contracts across multiple sites and service lines.

Strong financial and interpretative skills with experience in budget governance, forecasting, and reporting.

Team Management

 Desirable Experience

Experience within a large FM provider or service integrator.

Knowledge of public sector procurement, government frameworks.

Skills & Attributes

Commercially astute with strong business acumen.

Exceptional negotiation, problem-solving, and contract interpretation skills.

Excellent stakeholder engagement and communication.

Ability to work under pressure and manage competing deadlines.

Qualifications

Degree in Quantity Surveying, Business, Finance, or related field (or equivalent experience).