Commercial Contract Manager

  • Ref:
    95543
  • Posaddress2
    Greenwich
  • Location:
    London
  • Employment:
    Full time
  • Role Classification:
    3

Meet the recruiter

Karen Hayes

Karen.hayes@mitie.com

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Role :Commercial Contract Manager TfL Soft Services (Cleaning) 
Location :Transport for London - London - Greenwich - 14 Pier Walk

We're looking for a commercially driven manager to support the delivery of a high-profile TfL soft services contract. This is a key role where you'll ensure services are delivered efficiently, compliantly and to the highest standards in a fast-paced operational environment.

The Role
As Commercial Manager, you'll take ownership of the commercial performance of the contract, helping to ensure cleaning services are delivered on time, within budget and in line with contractual expectations. You'll work closely with TfL stakeholders and internal teams to drive performance, manage risk and protect value.

Key Responsibilities

  • Manage the commercial performance of the TfL soft services contract
  • Build strong, effective relationships with key stakeholders
  • Ensure compliance with contract terms, regulations and safety standards
  • Identify and mitigate commercial and operational risks
  • Monitor delivery against budgets, timelines and quality expectations
  • Support the development and performance of the wider team

What We're Looking For

  • Experience in a commercial or contract management role within FM or a complex operational environment
  • Strong understanding of contracts, compliance and risk management
  • Proven ability to manage stakeholder relationships and deliver to client expectations
  • Experience within cleaning or soft services is beneficial

Added Bonus (Not Essential)
We'd be particularly interested in candidates who also bring experience in:

  • Project Management
  • Quantity Surveying (QS)
  • Financial or cost management
  • Legal or contractual roles within construction or FM
  • Strong commercial FM contract management experience

Qualifications

  • Degree in a relevant field (FM, Construction, Commercial, or similar)
  • Professional membership (RICS, CIOB, etc.) desirable

Key Strengths

  • Strong commercial awareness and attention to detail
  • Confident communicator with strong stakeholder skills
  • Ability to manage risk in a live operational setting
  • Organised, proactive and focused on delivering results

Why Join?
You'll be part of a high-visibility contract where your input directly impacts performance and service delivery across a major public transport network, with real opportunity to grow and develop.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at Karen.hayes@mitie.com.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

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Location
Estee Lauder, Peninsula Square, The O2, Greenwich, London, Greater London, England, SE10 0DX
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Benefits

Bonus Schemebonus
Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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