Client Retention Manager

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  • Ref:
    73711
  • Location:
    London
  • Employment:
    Full time

Meet the recruiter

Chloe Smailes

chloe.smailes@mitie.com

+44 116 261 5017

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Client Rentention Manager

UK Wide - Some Travel Required 


The Client Retention Manager will be responsible for supporting and driving the company's client retention strategies within the Physical Security sector across the UK. By developing and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distribution and Critical National Infrastructure. 

What are the main responsibilities? 

You will work to strengthen client relationships through actively supporting the management of key existing client relationships, building long-term trust and ensuring ongoing satisfaction. You will also assist in driving client retention strategies that prioritise client loyalty and engagement, helping to drive repeat business and referrals. as well as working to identify new opportunities within existing accounts. You will also:

  •  Collaborate with Operations Teams by working closely with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support.  
  •  Support contract renewals by assisting in the renewal process ensuring smooth negotiations and maintaining strong relationships to secure mutually beneficial terms.
  • Partner with the Business Development team, Commercial team, and other departments to align retention strategies with broader company goals and ensure seamless execution.
  •  Promote the Company's Value Proposition through supporting the promotion of the company's expertise and success stories to strengthen client relationships.
  • Contribute to Strategic Planning by offering input to the business planning process by identifying client-focused strategies and new opportunities for growth. 

What do you need to be successful?

You will need to have a proven background in client retention, sales or business development within the Physical Security sector with a focus on long term relationship management. You'll have experience working on workstreams of a varied level and worth up to 5 million GBP. You will also need to hold:

  • Strong communication and presentation skills, with the ability to influence clients and build lasting relationships.
  •  Be self-motivated with the ability to drive retention efforts and meet targets.  
  • Be proficient in CRM systems and IT tools such as MS Office and Salesforce
  • Demonstrates integrity, professionalism, and ethical behaviour in all client interactions. 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
The Shard - London
The Shard, Level 12, 32 London Bridge Street, London, Greater London, England, SE1 9SG
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Benefits

Bonus Schemebonus
Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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