Client Host

[London ] | Full-time | Signature Guest Services

Create exceptional first impressions. Shape exceptional experiences.

At Signature, part of Mitie, we go beyond reception, we create spaces where people feel truly welcome. We're on the lookout for a Client Host who brings confidence, warmth, and a proactive spirit to the heart of our guest services team.

Based at a prestigious London landmark, you'll be more than a friendly face at the reception desk—you'll be a key presence in shaping how guests, colleagues, and clients experience the space. From curating the look and feel of your surroundings to ensuring seamless day-to-day service, you'll deliver an exceptional experience at every opportunity.

This role is all about attention to detail, pride in presentation, and a genuine desire to create standout moments. If you're someone who thrives in a polished, people-first environment and understands the power of a great first impression, we'd love to hear from you.

What You'll Do:

As a Client Host , you'll be the go-to presence on site—visible, proactive, and always ready with a warm welcome or a helping hand. You'll be instrumental in delivering an exceptional guest and colleague experience every day by:

· 

Reception & Visitor Management:

• Professionally greet visitors and escort them to meeting rooms or other designated areas.
• Understand and execute all procedures for all floors and departments, ensuring a thorough knowledge of the building layout and team operations.
• Operate the visitor management system efficiently, covering visitor management, room reservations, floor management, and event coordination.

 Meeting Room Support:

• Ensure meeting rooms are tidy, equipped, and that meetings do not overrun.
• Set up laptops and provide basic AV assistance as needed to support successful meetings.

Communication & Reporting:

• Advise hosts upon guest arrival and maintain accurate visitor records.
• Report any faults or issues in the Reception area and meeting rooms to the Facilities Department.
• Monitor the request list and the reception inbox and respond to emails and requests promptly.

Administrative Support:

• Assist with room reservations, administrative tasks, and supporting management with ad-hoc duties.
• Document all necessary information in the handover book when opening or closing shifts.
• Sweep internal, external, and event floors by the end of business hours and prepare handover reports to be shared with reception and security teams.

 Training & Team Support:

• Take an active role in training new colleagues and supporting team members, sharing knowledge and best practices to ensure a consistent level of service.
• Attend necessary training courses to continuously improve skills and stay updated on policies and procedures.

Flexibility & Emergency Preparedness:

• Demonstrate flexibility in adapting to changing work requirements and business needs, maintaining high standards at all times.
• Support emergency evacuations, adhering to safety protocols and QHSE procedures.

Who You Are:

You're naturally people-focused, solutions-driven, and thrive in polished, fast-paced environments. You'll bring:

· 1–2 years' experience in hospitality, luxury retail, corporate concierge, airlines, or similar.

· A positive, can-do mindset with strong interpersonal and communication skills.

· Immaculate personal presentation, with the confidence and warmth of a professional host.

· Tech confidence across Outlook, Teams, Chrome, visitor booking tools, radios/headsets, and tablets.

· Organised, detail-focused, adaptable—and calm under pressure.

Why Join Signature?

· Be part of a purpose-driven company committed to better places and thriving communities.

· Join a diverse, inclusive team who care deeply about people and service.

· Gain access to industry-leading training, mentoring, and development opportunities.

· Work with high-profile clients in environments where standards and people matter.

· Enjoy a market-leading benefits package tailored to your lifestyle:

o Access a virtual GP for you and your household—get expert advice without leaving home.

o Improve financial wellbeing through our Salary Finance scheme, including early access to earned pay and competitive loans.

o Explore a range of flexible benefits via our Choices platform—buy extra holidays, tech, dental plans, or critical illness cover.

o Save with MiDeals—thousands of discounts on high street retailers, gyms, and more.

o Cycle-to-work scheme, enhanced pension contributions, life cover up to four times your salary, save-as-you-earn options, and the Mitie Matching Share Plan.

o Get recognised through Mitie Stars—monthly and annual awards, with a top prize of £10,000.

We know that our success comes from the quality and experience of our people. That's why your growth is a top priority. We offer a wide range of learning resources and development opportunities to help you build the career that suits you.

Ready to create a lasting impression? Apply today and bring your personality, passion, and polish to a team redefining the workplace experience.