At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive. 

Better places, thriving communities

ROLE: Cleaning Supervisor
HOURS: 42 hours per week
LOCATION: Heathrow Airport

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Cleaning Supervisor who will manage a cleaning team across multiple sites at Heathrow Airport, delivering high standards in line with Service Level Agreements (SLAs) and company policies.

Role Responsibilities:

• Manage a cleaning team across multiple sites, including recruitment, staff development, inductions, training, and performance monitoring, ensuring annual appraisals are carried out and absence/holiday management is maintained in line with Mitie policies and procedures
• Deliver routine planned and periodic cleaning, allocate duties, monitor cleanliness standards, carry out daily audits via CAFM systems, and ensure all areas meet required frequencies and SLAs
• Provide technical training on equipment, cleaning practises, and use of chemicals, ensuring all Health & Safety procedures are followed, safety signage is used correctly, and all incidents are reported appropriately
• Manage stock levels, uniforms, cleaning materials, and equipment, ensuring machinery is safe and maintained, storage areas are secure, and records such as attendance registers and stock sheets are accurately completed
• Respond to customer complaints, major incidents, and site issues professionally, liaising with Duty Managers, Engineering Help Centre, and Soft Services teams to ensure effective resolution and continuous service improvement

Required Qualifications:

Applicants must meet the below defined requirements for the role:

• Previous supervisory and cleaning experience
• Strong communication skills and a professional attitude
• Reliable, hardworking, and able to work independently
• Ability to follow schedules and lead a team effectively
• Self-driven, open, and committed to continuous improvement and innovation

What's in it for you?

• Full-time permanent contract
• Lifestyle benefits via Choice's platform including dental insurance, tech discounts, and dining cards
• Virtual GP, Salary Finance options, life cover, and cycle-to-work scheme
• Recognition through Mitie Stars, alongside training and career development opportunities