Job Title: Cleaning Operative 
Rate of Pay: £13.15 per hour
Contract Type: Permanent, Part Time
Hours: 14 hours per week (Saturday to Sunday- 9AM to 5PM)
Location: St George's University of London Hospital, Blackshaw Road, Tooting, London, Greater London, England, SW17 0QT

Job objectives and responsibilities

To assist with the presentation, service and cleaning of the ward and other hospital areas and equipment to the company, client and guests satisfaction.  To enhance the sense of well-being of all patients.

Main Duties

The main duties of the role include ensuring the cleanliness and tidiness of the unit at all times, as reasonably practical. The candidate will prepare service areas with the necessary equipment and ensure that the service meets ward SLA requirements, recording details where necessary. Providing exceptional service to patients is a key responsibility, alongside performing general and specific cleaning duties in accordance with established cleaning schedules. Maintaining high standards of personal hygiene as outlined in the Health and Safety manual is essential. The role requires carrying out duties in any department as needed, including cleaning associated with those areas, and assisting other local units for personal development or during staff shortages. Any complaints, compliments, incidents such as accidents, near misses, fires, theft, loss, damage, or other irregularities must be reported promptly to the Patient Meal Supervisors or the Patient Meal Catering Manager. Attendance at all mandatory meetings and training courses is required to support the improvement of operations and personal development. Compliance with all MITIE policies and procedures as detailed in the MITIE Catering operations manual and Employee Handbooks is mandatory. The candidate must be aware of and adhere to legal and company regulations relating to health and safety, HACCP, food hygiene, sales of goods/trades description, employment law, fire regulations, HR procedures, and training guidelines. Setting a professional example at all times and maintaining teamwork and good ethics with colleagues and supervisors is expected. Personal Protective Equipment (PPE) must be worn as required when carrying out specific duties, following the MITIE Health and Safety Manual. The candidate should also take immediate action to correct any unsafe conditions encountered.

Person Specification

The ideal candidate will be a strong communicator, able to interact easily with both customers and team members. They should demonstrate enthusiasm to learn and be actively engaged in their job, showing diligence and commitment. Good timekeeping and punctuality are essential, as is being a reliable team player. Additionally, the candidate should possess strong organisational skills to effectively manage their responsibilities.

Working within the Mitie values and behaviours

Working within the Mitie values and behaviours means embracing that People Mitie is fundamentally a people business, where the dedication and drive of its employees make all the difference. Being trustworthy is key; we do what we say we will. This means treating all colleagues with respect, challenging others when they don't do the right thing, welcoming advice from anyone that might improve what we do, being open and honest, and always thinking about safety by following rules for safe working.

We also strive to be helpful by going out of our way to make a difference. This involves working collaboratively to achieve the best outcomes for clients and Mitie, sharing information to help colleagues succeed, building great relationships, responding positively to requests, and looking out for each other by never ignoring unsafe actions or situations.

Being inspiring is about helping others be the best they can be. We support and encourage each other's development, lead by example, set clear expectations, listen to and learn from others, and learn from mistakes and incidents to prevent them from recurring.

Passion is at the heart of what we do—when we take our people and add their passion, something really special happens. We demonstrate spirit by giving everything we've got, doing good for each other, the environment, and the community, appreciating and encouraging diversity, showing team spirit, committing to continuous improvement and setting new standards, taking pride in our work while having fun, and celebrating success with gratitude.

Finally, fresh thinking is encouraged through skill development, career progression, and respect for a job well done. As pioneers, we do things that excite and amaze by bringing new ideas to our work, being willing to try new approaches, encouraging and supporting innovation, considering things from other people's points of view, embracing new thinking and technologies, and building health and safety into everything we do.

Health and Safety Responsibilities: 

All employees are required to follow Group and company policies and procedures at all times. They must report any apparent deficiencies in systems of work or equipment that could lead to service delivery failure or pose risks to health, safety, or the environment. Proper use of all work equipment and personal protective equipment (PPE) in accordance with the training received is mandatory. Additionally, any issues or training needs should be reported to the employee's line manager or through the divisional incident reporting system.