At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive. 

We're looking for a Cleaning Operative who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.  

Hourly Rate of Pay: £14.80
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 37.5
Shift Pattern: Monday to Friday, 06:00 - 14:00
Location: Heathrow Airport, Building 1156, Newall Road, Hounslow, Greater London, England TW6 2RZ

Job objectives and responsibilities
• Work within the Cleaning Services Team, carrying out duties effectively and efficiently in accordance with contractual requirements.  
• Follow the Company's Health, Safety and Quality procedures within the course of the role. 
• Successfully undertake the training matrix specific to this role.

Main duties
• Ensure all equipment is kept clean, well maintained and is a safe working order, i.e. PAT Tested, etc.
• Have full knowledge and understanding of the designated cleaning area, including the agreed work to be carried out and time allocated to the area.
• Maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant contractual standards, carrying out all daily, weekly and periodic tasks as directed by the Cleaning Supervisor.
• Have a full working knowledge of all cleaning equipment, materials and approved chemicals used within the premises and to attend all necessary training to be able to use this equipment.
• To comply with the requirements of Health & Safety, other relevant legislation and premises policies.
• PIN in on time when arriving at site and pin out at the correct time on completion of work.   
• Use products carefully and look after equipment
• Report any maintenance issues to the Cleaning Supervisor.
• Understand and observe MITIE and Client site rules at all times.
• Ensure uniform is clean and tidy
• Shoes must be black & fully covered with tread and appropriate for the requirements of the role.  Minimal jewellery to be worn for health and safety reasons (note - wedding ring and stud's earrings are acceptable).
• To wear protective clothing (PPE) as issued.
• Ensure all relevant safety signs (such as Wet Floor Warning Signs) are used correctly and appropriately at all times.
• To observe all Company and Client statutory fire and safety regulations and to promote good safety habits and methods of work.
• To deal with any complaints that fall within the job holder's duties and report these immediately to the Cleaning Supervisor/Service Support Manager.
• Perform miscellaneous cleaning duties as apparent or as instructed by the Cleaning Supervisor.
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business.

Person Specification
• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must be able to work the shift pattern discussed.
• Have a flexible approach to the role.
• Must be able to pass GSAT and Heathrow Fire Awareness Training.

Health and Safety responsibilities
• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security
• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.