Join Mitie – the future of high‑performing places.

ROLE: Operations Cleaning Manager
HOURS: 40 hours (hybrid with occasional travel to sites)
LOCATION: South and East Sussex

At Mitie, we bring out the best in places — unlocking their potential so that everyone who uses them can thrive. We're looking for an Operations Cleaning Manager to oversee a portfolio of strategic accounts, leading Contract Managers, driving operational excellence and ensuring service delivery meets contractual SLAs and KPIs. You will play a key role in financial oversight, continuous improvement and maintaining a safe, compliant working environment.

Role Responsibilities

Main Duties and Responsibilities

• Demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work.
• Represent Mitie effectively at both internal and external meetings.
• Lead by example in all role activities.
• Apply excellent problem‑solving skills to deliver robust solutions.
• Command respect from teams and customers through confident, considered actions and behaviours.
• Provide strong leadership and management across all operations.
• Multitask effectively and support logistical solutions where required.
• Produce high‑quality reports, including competent use of Word and PowerPoint.
• Apply strong financial acumen, with basic to intermediate Excel competency.

Client & Contract Management

• Manage key accounts and ensure service delivery meets contractual standards.
• Build strong relationships with clients through regular meetings and reviews.
• Support Contract Managers in understanding contractual obligations and boundaries.
• Resolve escalated customer issues promptly with clear action plans.

Financial & Performance Management

• Develop account plans to reduce overspend and improve profitability.
• Conduct mid‑month financial reviews and track performance against budget and forecast.
• Deliver annual P&L targets and ensure accurate, timely payroll.
• Track all budget streams, manage spend and ensure cost recovery for additional works.
• Maintain accurate billing and cost‑control documentation.

Operational Excellence

• Identify root causes of operational issues and implement long‑term solutions.
• Ensure full compliance with monthly and quarterly Q‑Audits, managing improvement plans.
• Monitor plant, equipment, maintenance schedules and compliance requirements.
• Support creation of monthly client reporting packs.
• Drive innovation, continuous improvement and adoption of new technologies.

People Leadership

• Lead, motivate and develop Contract Managers and their teams.
• Oversee recruitment, induction, appraisals, development and succession planning.
• Manage escalated HR matters and ensure all staff complete mandatory training.
• Promote a positive, professional working culture and share best practice.

Compliance & Safety

• Ensure compliance with Mitie policies, procedures and Health & Safety standards.
• Promote the LiveSafe programme and maintain a safe working environment.
• Support social value initiatives, sustainability goals and Plan Zero commitments.

Required Qualifications

Person Specification

• Strong understanding of Health, Safety, Environment and Quality systems.
• Confident communicator able to represent Mitie at all levels.
• Proven leadership skills, with the ability to motivate and influence teams.
• Excellent problem‑solving ability and sound judgement.
• Strong financial awareness and competency in Excel, Word and PowerPoint.
• Able to multitask, manage time effectively and produce high‑quality reports.

Health & Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems of work or equipment that may pose a risk or impact service delivery.
• Use all work equipment and PPE properly and in accordance with training received.
• Report any issues or training needs to your Line Manager and/or through your divisional incident reporting system.

There's a place for you at Mitie — join us today!