Join Mitie – the future of high performing places.

ROLE: Cleaning Administrator Coordinator
LOCATION: Norwich, Norfolk 
HOURS: Monday to Friday, 8am–5pm

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Cleaning Administrator Coordinator who will support the safe, efficient, and compliant operation of cleaning services across multiple sites, ensuring the highest standards of service delivery.

Role Responsibilities

• Deliver daily, weekly, monthly, and ad‑hoc management information (MI) reports for the client.
• Monitor and control pinning across the contract, sharing analysis with regional SSMs to identify improvement opportunities.
• Support the helpdesk by ensuring all cleaning‑related calls are managed and resolved within agreed SLAs.
• Maintain all QHSE reporting requirements and ensure accurate site‑based documentation.
• Track delivery of variable and additional works in line with established processes.
• Process and manage invoicing for ad‑hoc and periodic cleaning works, coordinating with the Cleaning FBP.
• Liaise with other service lines—including MSC—to coordinate service delivery and manage ad‑hoc requests.
• Review monthly and quarterly Q‑Audits, ensuring completion and compliance; follow up with sites to address any failures.
• Manage PPMs such as windows, hard floors, carpets, upholstery, and kitchen cleans in line with the calendar and budget.
• Oversee washroom services across all sites.
• Review consumables regularly to ensure alignment with budget and operational needs.
• Collate ESG data related to cleaning services for internal and client reporting.
• Analyse Merlin data for trends and share insights with SSMs to drive productivity.
• Monitor Tork Vision dashboard data to optimise washroom servicing.
• Track maintenance of cleaning machinery and ensure all PAT testing is up to date and compliant.

Required Qualifications

Applicants must meet the below defined requirements for the role.

• Confident delivering services both remotely and face‑to‑face with clients.
• Strong problem‑solving capability, with a collaborative approach to issue resolution.
• Highly organised with proven ability to multitask and prioritise workload effectively.
• Excellent customer liaison skills with clear, responsive communication.
• Strong interpersonal skills to engage positively with clients and internal stakeholders.
• Persuasive, practical, and collaborative in driving solutions.
• Approachable, professional, and friendly in all interactions.
• Strong presentation skills with advanced proficiency in Microsoft Word and Excel.

What's in it for you?

• Opportunities for upskilling, development, and long‑term progression within Mitie.
• Access to Mitie's lifestyle benefits platform, including Choices, MiDeals, cycle‑to‑work, and wellbeing support.
• Virtual GP for you and your household, enhanced pension options, and the Mitie Matching Share Plan.
• Recognition through Mitie Stars with opportunities for monthly and annual cash awards.

There's a place for you at Mitie, join us today!