Job Overview

This role will be responsible for the contractual Facilities Management delivery of our Newbury campus services across all service lines.  You will need to drive performance and manage stakeholder relationships as well as overseeing events and key change programmes. You will need to ensure that all contracted services meet legal, statutory and contractual specifications reporting and ensuring the completion of any Mandatory or statutory facilities management tasks. 

By creating consistency and foster a strong team ethic across Security, Cleaning, Reception, Admin, Health and Safety and engineering will integrate the team and improve the culture of the site ensuring that all teams are engaged. You will be fostering and maintaining a safe environment for our colleagues and our customers while implementing a culture of collaboration, communication and high performance. 

Main Duties

• Ensure that the site colleagues are carrying out their duties effectively and efficiently, in accordance with Company Policies and Procedures. 
• Manage a team of direct reports on site and provide leadership to all other service lines, their leaders and managers where you will be accountable for their performance at the campus.    
• Deal with day-to-day staff management issues i.e. recruitment, discipline and development of the site-based staff as well as carrying out assessments/appraisals, capability, and grievance issues. 
• Build a strong relationship with the client, driving regular engagement sessions and meetings and reporting on performance monthly.
• Deliver to the Mitie property strategy and the client's ambition to deliver “Best Place to Work”  
• To deliver the agreed services within budget and to the standard required. 
• Carry out regular audits in compliance and health and safety to ensure the contract is performing in line with established KPIs, SLAs, and legislative obligations.
• Manage reactive activity, incidents and events.  
• Identify and manage potential negative and positive risks and opportunities, highlighting and reporting them to ensure any mitigations are in place before any potential risk is realised. Contributing to the Risk Registers of the site and account.
• Join the on-call rota to manage any out of hours incidents across the UK Estate.
• Monitor and influence the contract payment mechanism to ensure minimum deductions are incurred for the KPIs.
• Take ownership of a health and safety culture to be embedded on site and demonstrated by all Newbury team members  
• Full compliance with all relevant legislation associated with the FM services. Ensuring contractors submit method statements, risk assessments, COSHH, provide PPE and report all accidents. Full compliance with all H&S legislation for both MITIE and the client. 
• Work with the energy team to hit targets and support the client's net zero strategy.
• Develop, control, and manage on site contract records in accordance with MITIE's CAFM tools. 
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business. 
• Collaborate with / and deputise the Client Services Manager when required.  

We are looking for an Industry Expertise person with a strong educational background with relevant qualifications or experience in Facilities Management, alongside with a commitment to ongoing professional development. You will act as the Health & Safety Champion for the campus with an IOSH qualification or demonstrable Health & Safety experience, you will need to have a keen eye for a safe working environment. Leadership & Team Management will be key to achieving in this role; having the ability to motivate and manage site teams, fostering collaboration and effective communication across all levels, will be essential.  

We are looking for a person with proven success in Facilities Management within a complex environment, ensuring contractual compliance and service efficiency were attained. Proven Stakeholder Engagement is essential; Experience in building and maintaining strong relationships with clients and management teams, with the confidence to challenge when necessary. Interpersonal Skills like: Strong relationship-building abilities, with excellent communication, influencing, and negotiation skills will be the key to success in this role.

You will need to be able to demonstrate Strategic Thinking: A problem-solving mindset, capable of making informed decisions and driving improvement. Having adaptability & Drive with a flexible, team-oriented approach with a performance-driven mindset and commercial awareness. 

Be able to demonstrate confidence in using digital tools: Microsoft programmes, and CAFM systems as well as engaging in new and innovative technologies. Presentational skills: confidence holding regular team meetings, client meetings and presenting information and data to a varied audit

You must undertake an SC clearance and enhanced disclosure through the Criminal Records Bureau and meet the requirements of MITIE's CRB policy and be willing to undertake 1st aide training if not already attained.