Apprentice Workforce Management Analyst

Location: Atlas Business Park, Wythenshawe, Manchester M22 5PR

Salary: £17,998

Start Date: ASAP

Ready to turn your potential into something extraordinary?

At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support.

Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet.

We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures – for you, for our communities, and for our world.

What You'll Be Doing

Are you curious, organised, and interested in how businesses plan and manage their people? As a Workforce Management Analyst Apprentice, you'll get hands-on experience supporting our Customer Operations team to make sure the right people are in the right place at the right time. You'll help use data to make smart decisions, plan resources, and keep our service running smoothly. This is an exciting opportunity to gain practical experience while completing a Business Administration apprenticeship, developing both analytical and operational skills.

As an Apprentice at Mitie, you'll be at the heart of what we do, making a real impact from day one. Here's a glimpse of what your journey could include:

• Learning the essential skills and knowledge to contribute to the efficiency of your team, including managing resources, documentation, and system management.
• Work with the Workforce Manager to plan and track resources across the team.
• Support the team to respond quickly to day-to-day changes, like unplanned absences or operational incidents.
• Help forecast staff needs for projects, service reviews, and operational planning.Create reports and share insights to support business decisions.
• Communicate with colleagues across different teams to help everyone understand staffing needs.
• Spot issues with workforce tools or processes and raise them so the team can act quickly.
• Building and maintaining strong professional relationships through effective communication with clients, colleagues and stakeholders.
• Working alongside your mentor to gain hands-on experience supporting various administration functions on your site.
• Ensuring compliance with Health, Safety, Environmental, and Quality (HSEQ) standards, making safety and sustainability a priority in every task.

As part of your Apprenticeship, you will be enrolled onto a Level 3 Business Admin qualification which normally runs for 18 months. You will be fully supported by our partnered college to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!

Could you be our next Apprentice?

We're looking for motivated, curious individuals who are excited about working with data, planning resources, and supporting a fast-paced customer operations team. As a Mitie apprentice, you'll gain hands-on experience helping us make sure the right people are in the right place at the right time, while completing your Business Administration apprenticeship.

To succeed, you'll need:

• A genuine interest in data, planning, and business operations.

• The ability to think logically, solve problems, and spot opportunities for improvement.

• Commitment to completing your apprenticeship and growing with Mitie.

• GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grades A-C). You'll need to bring your certificates to the interview.

No previous experience? That's fine! If you're enthusiastic and eager to learn, we'll give you the tools and guidance you need to succeed in this role.