Ambassador Networker - at Mitie for Lloyds Banking Group 

Salary: £30,000 per year / £14.38 per hour

Hours: Monday to Friday, Shifts between 6:30am – 7:00pm

Location: City of London (33 Old Broad Street - 10 & 25 Gresham Street)

Reporting to: Regional Front of House Manager

Join Us as an Ambassador Networker!

Are you passionate about creating exceptional experiences? As the welcoming face of our client's sites, you'll make every visitor and colleague feel valued from the moment they arrive. In this dynamic role, you'll work closely with the Regional Front of House Manager and Facilities Manager to keep operations running smoothly, resolve issues quickly, and maintain workspaces to the highest standards. No two days are the same—your flexibility and adaptability will shine as you move between locations and embrace each site's unique character. Bring your outstanding customer service skills and sharp eye for detail, and we'll give you the platform to make a real impact. Every interaction you have will leave a positive, lasting impression.

We're looking for someone organised, motivated, and great at building relationships. Love being the host with the most? You'll make the space your own, greet guests, and keep things running smoothly. You'll also help with AV tech, do floor walks, and work with teams to fix any issues quickly. If you're a problem-solver who thrives in a busy, ever-changing environment and loves going above and beyond, this role is for you!

Main Responsibilities

• Warm Welcomes: Provide a professional and friendly greeting to all visitors and colleagues, creating an outstanding first impression.
• Lobby Excellence: Maintain high lobby standards, coordinating with housekeeping, catering, and other teams as needed.
• Escorting: Accompany visitors and authorised contractors within the building as required.
• Visitor Management: Manage the check-in and check-out process, minimising queues and enhancing both arrival and departure experiences.
• Space Presentation: Ensure all key areas are maintained to agreed standards, with a focus on appearance, cleanliness, and operational readiness.
• Facilities Support: Work closely with facilities and Front of House teams to uphold compliance and high service levels.
• Meeting Rooms & Events: Oversee the setup and reset of meeting and event spaces, following precise layouts and standards.
• Technical Support: Offer initial support for AV equipment in meeting rooms, carrying out routine checks to keep everything in working order.
• Security: Stay alert to ensure the safety of all colleagues and visitors.

Core Duties

• Professionalism: Consistently uphold professional standards and follow company policies and procedures.
• Communication: Respond to queries from visitors and colleagues swiftly and clearly, ensuring timely resolutions.
• Visitor Engagement: Build relationships with frequent visitors and keep the team informed of their preferences. Serve as the main host in the lobby.
• VIP Services: Provide a bespoke service for VIP guests, catering to their individual needs and expectations.
• Visible Support: Be readily available for any queries, proactively circulating the office.
• Routine Checks & Audits: Carry out regular floor walks and service audits, tracking and following up on required actions.
• Issue Coordination: Act as a liaison between service teams, helping to coordinate responses to any workplace issues.
• Teamwork: Collaborate with workplace experience teams to support their projects and events.
• Administration: Keep accurate records, prepare reports, and manage office supply.
• Step in for the Front of House Manager or Facilities Manager as needed, lead team briefings, and support training.
• Local Expertise: Share knowledge of local attractions, services, and events to enrich the visitor experience.

Qualifications & Experience

• Minimum of 2 years' experience in a luxury hotel, high-end corporate, or premium hospitality setting.
• Outstanding verbal, written, and interpersonal communication skills.
• Impeccable presentation, with consistently high standards of grooming and appearance.
• Proficient in Outlook, Word, Teams, and Chrome, with experience using visitor management systems (such as Condeco).
• Confident handling a high volume of queries across multiple digital platforms.
• Competent with AV and meeting room technology (e.g., Microsoft Teams Rooms, microphones, speakers, docking stations).
• Exemplary customer service mindset, reflecting the standards of a five-star hotel.
• SIA Licence (where necessary).

Core Skills

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization. 

Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!