Lead one of the UK's most prestigious security and business-critical partnerships.

At Mitie, we protect some of the world's most recognised organisations. We're now looking for an exceptional Account Director to lead our strategic partnership with Airbus UK, overseeing a complex, multi-site operation across a nationally significant aerospace, manufacturing and defence environment.

This is a high-impact leadership role with full accountability for operational excellence, client satisfaction, commercial performance, people leadership and future growth. You will be the senior point of contact for Airbus, building trusted executive-level relationships while ensuring the successful delivery of contractual obligations, continuous improvement initiatives and transformational programmes across the account.

• Lead one of Mitie's most strategic and high-profile accounts
• Build relationships with senior Airbus stakeholders and influence long-term account direction
• Drive operational excellence across a complex, multi-site environment
• Lead large-scale security, risk, resilience and transformation programmes
• Shape culture, colleague engagement and customer experience
• Play a key role in future growth opportunities and innovation across the contract
• Work within a business that invests heavily in leadership development and progression

Opportunity

As Account Director, you will have end-to-end responsibility for the Airbus contract, ensuring exceptional service delivery whilst maintaining strong commercial performance and customer satisfaction.

You will provide strategic leadership across operational, financial and people performance, ensuring Mitie remains a trusted partner to Airbus while identifying opportunities to continuously improve service, efficiency, resilience and value.

Working closely with the wider leadership team, you will create an environment where safety, compliance, innovation and customer focus sit at the heart of everything we do.

Responsibilities 

Client & Stakeholder Leadership

• Act as the senior strategic relationship owner for Airbus UK
• Develop trusted relationships with senior client stakeholders across multiple functions
• Ensure contractual commitments, KPIs and service standards are consistently achieved
• Deliver governance, performance reviews and business updates
• Identify opportunities for contract enhancement and future growth

Operational Excellence

• Lead all operational delivery activities across the account
• Drive service performance, compliance and risk management
• Ensure robust business continuity and resilience arrangements are maintained
• Oversee mobilisation, transformation and continuous improvement programmes
• Champion innovation, technology adoption and operational efficiencies

Commercial & Financial Accountability

• Own account profitability and budget performance
• Monitor commercial risks and opportunities
• Deliver agreed productivity and efficiency targets
• Support forecasting, workforce planning and strategic investment decisions
• Ensure accurate reporting and strong financial governance

People Leadership

• Lead, inspire and develop a high-performing leadership team
• Create a culture centred around engagement, accountability and inclusion
• Build succession plans and strengthen leadership capability across the account
• Drive colleague wellbeing, retention and development initiatives
• Ensure talent pipelines support current and future operational requirements

Safety, Risk & Compliance

• Maintain the highest standards of health, safety, security and compliance
• Ensure all statutory, contractual and regulatory obligations are met
• Lead risk mitigation and resilience planning activities
• Promote a strong culture of security awareness and operational assurance

What We're Looking For

Essential

• Significant experience leading large-scale operational contracts or strategic customer accounts
• Proven success in managing senior client relationships
• Strong commercial and financial management capability
• Experience leading multi-disciplinary teams across multiple locations
• Excellent stakeholder engagement and influencing skills
• Demonstrable experience delivering transformational change
• Strong understanding of governance, compliance and risk management

Desirable

• Security, facilities management, critical infrastructure, aerospace, defence or manufacturing sector experience
• Experience working within highly regulated environments
• Degree-level qualification or equivalent leadership experience
• Professional security, operational or business management qualifications

About Airbus

Airbus is a global leader in aerospace, defence and space technologies, operating some of the most advanced and business-critical environments in the UK. This role provides a unique opportunity to influence security, resilience and operational excellence across a nationally important account. 

What Success Looks Like

• Exceptional client satisfaction and stakeholder confidence
• Delivery of contractual KPIs and service excellence
• Strong financial performance and sustainable growth
• High-performing, engaged and well-developed teams
• Continuous improvement and innovation across the account
• Safe, compliant and resilient operations

If you're a strategic leader who thrives on building partnerships, delivering operational excellence and leading large-scale teams, we'd love to hear from you.

Join Mitie and help shape the future of high-performing, secure environments for Airbus UK.