Job Title: Administrator
Salary: £26,000 per annum
Contract Type: Permanent, Full Time
Hours: 40 hours per week (Monday to Friday- 7AM to 4PM)
Location: Toyota, Burnaston Village, Derby, Derbyshire, England, DE1 9TA

As a Help Desk Operative at Mitie, embedded within the Toyota account, you will be the first point of contact for all facilities-related service requests. You will manage the full lifecycle of reactive and planned maintenance jobs using the Maximo CAFM system—from initial logging to closure—ensuring timely, accurate, and customer-focused service delivery.

Key Responsibilities

The role involves managing customer interaction by handling incoming calls and emails from Toyota stakeholders, delivering a professional and courteous front-line service. A key responsibility is job lifecycle management, which includes logging, assigning, tracking, and closing jobs in Maximo, while ensuring all updates, comments, and documentation are accurately recorded. The position also requires cradle-to-grave oversight of job progress through all Maximo statuses (WAPPR, ISSUED, APPR, INPRG, COMP), coordinating closely with supervisors, subcontractors, and engineers to ensure timely resolution. The role supports the quoting process by updating trackers, liaising with Toyota for approvals, and managing purchase order (PO) numbers. Performance monitoring is also essential, involving tracking SLA compliance, chasing outstanding approvals, and escalating delays to maintain service continuity. The successful candidate will be responsible for maintaining thorough documentation and audit trails, updating trackers, and contributing to KPI reporting and continuous improvement initiatives. Additionally, strong collaboration is required, working closely with Facilities Managers, Supervisors, and the QHSE team to uphold both Mitie and Toyota standards.

Essential Skills & Experience

The ideal candidate will have proven experience in a helpdesk or customer service role, preferably within a facilities or engineering environment. Proficiency in Maximo or similar CAFM systems is essential, including tasks such as job status transitions, quote tracking, and PO management. Strong communication skills, both written and verbal, are required, along with the ability to manage multiple stakeholders effectively. A high level of attention to detail and strong organisational skills are necessary to handle a high volume of tasks and updates efficiently. Additionally, the candidate must be capable of working under pressure and meeting tight deadlines while consistently maintaining a high standard of service quality.

Desirable Qualifications

Desirable qualifications for this role include an NVQ Level 2 or equivalent in Customer Service or Business Administration. Additionally, familiarity with Toyota's operational standards or previous experience working on automotive manufacturing sites would be beneficial.

What We Offer

We offer a competitive salary and benefits package that includes pension, life cover, and access to Mitie's MiDeals platform. Employees will have opportunities for career development through Mitie's comprehensive learning and development programmes. Additionally, recognition is an important part of our culture, with initiatives such as Mitie Stars and other employee reward schemes in place to celebrate outstanding contributions.