Account Manager

  • Ref:
    92043
  • Location:
    London
  • Employment:
    Full time
  • Role Classification:
    1

Meet the recruiter

Shradha Singh

shradha.singh@mitie.com

+44 116 261 5017

Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email
Vacancy Alerts
Create an alert subscription based on this vacancy

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.


ROLE: Account Manager
HOURS: 40 hours a week
LOCATION: City of London

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Account Manager who will be responsible for the effective oversight of both strategic and waste service delivery across the Transport for London (TfL) contract. This responsibility encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards and consistently meet client expectations while complying with all contractual requirements.

The role demands sustained attention to detail in every aspect of service provision. Proactive engagement with both clients and internal teams is essential, ensuring effectiveness, continuity, and operational excellence across all relevant locations.

Role Responsibilities:

  • Oversee service delivery across all client locations supporting the TfL contract, ensuring consistent quality and reliability at every site.
  • Ensure that all services meet or exceed client expectations and adhere to contractual agreements and established quality standards through regular site visits, performance assessments, and prompt resolution of operational issues.
  • Lead the waste team that supports service delivery to the customer.
  • Facilitate regular account reviews to assess performance, align expectations, and promote transparent communication with stakeholders and suppliers.

Required Qualifications:

  • Extensive waste industry experience, with working knowledge of waste and recycling best practices and future waste treatment approaches.
  • Knowledge or experience in contract management and hazardous and non‑hazardous waste management.
  • Proficiency in Microsoft Word, PowerPoint, and Excel for documentation, presentations and data analysis.

What's in it for you?

  • Health & wellbeing benefits including virtual GP, employee assistance programmes and occupational health.
  • Exclusive discounts with MiDeals, offering savings across high street brands.
  • Financial wellbeing support, pension contributions and the opportunity to join Mitie's share schemes.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Close map
Location
Regional Recruitment - City of London
City of London, London, Greater London, England, EC2R 8AH
Loading...

Benefits

Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
Loading