We are currently recruiting for an experienced Account Manager to manage a portfolio of high-profile PFI projects, responsible for total facilities management. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance.

You will lead, develop, manage, and motivate a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs.

Responsibilities
Customer
Build long-term, sustainable customer relationships
Offer an exceptionally high standard of customer support
Management of NPS (Net Promoter Score) and annual engagement targets

People
Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures
Work closely with the Regional Account Managers to ensure efficiency and visibility on all aspects of the contractual relationship
Manage the recruitment, induction and training for team when required
Manage succession planning for team, including annual reviews, 1:1's etc.
Manage payroll for team of Direct Reports

Service Delivery
Manage service obligations and output specifications
Understand contractual SLA's and KPI's
Management of contractual obligations, to be delivered within contracted timescales
Management of commercial obligations, via the obligations tracker, to be delivered within contracted timescales
Management of lifecycle and additional works
Highlight and escalate areas of potential service improvement
Be the nominated RP (Responsible Person) for various contract compliance

Finance
Management of cashflow by account including the P&L, accrued income, resource, labour and recharging
Management of PO and GRN processes
Highlighting areas of profitability

Compliance
End-to-end management of statutory PPM and reactive works, assurance and compliance in collaboration with the relevant teams
Ensuring compliance of Mitie processes, policies and procedures for sites and contracts
Ensure compliance is achieved, analysed and reported
Manage risk registers, BCP's and other risk measures
Produce reports in line with contractual and business requirements
Management of overall site and contract audit checks
Management and compliance of all aspects of site and contract related Health & Safety
Awareness and implementation of company safeguarding policies and procedures
Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate
Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Skills & Experience
IOSH or NEBOSH Certification
Undertake enhanced vetting (DBS/PVG etc.)
Experience within a similar role
IT literate, with experience using MSOffice suite
The ability to lead, manage and develop a team of direct reports
Strong communication skills, with the ability to effectively communicate across hierarchies and departments