Job Overview

• To oversee the delivery of Engineering and Facilities Management services to a key customer within London. Ensuring profitability, working capital management and building long lasting, loyal customer relationships.
• Overall leadership of a team of Operations Managers, Critical Engineering resources and Commercial support who have responsibility for operational and service delivery.  The role requires the Account Director to own and grow the customer account and develop a motivated team that is passionate, lives by service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities.
• Lead from the front, prioritise spending time with team members, customers and vendors. Manage a team of Managers.
• Responsible for managing a budget of £10 – 15m. Expected to exceed budget performance through revenue growth and cost optimisation.
• To ensure that Quality, Health, Safety and Environmental standards are not only implemented but championed.

Main Duties

• Lead, coordinate, integrate, and manage resources to ensure they are of appropriate quality (whether people, financial, or assets) and are developed to meet strategic direction, standards, and requirements.
• Develop policies, plans & approaches and ensure these are implemented effectively for the Account such that resources are in place to operationalise the strategy and deliver targets & objectives over the planning cycle.
• Ensure development & deployment of best-in-class account strategies, plans, approaches & techniques including forecasting, capability & skills development, recording, reporting & product knowledge across an account management team to ensure income attainment & future growth consistent with volume & margin objectives for the strategic account.
• Ensure the delivery of best-in-class engineering maintenance at sites with Critical Infrastructure assets.
• Ensure effective planning and coordination of resources to deliver contract requirements for planned & reactive maintenance, working with client representatives to achieve efficient access arrangements.
• Deliver positive net promotor scores with the customer, ensuring regular experience surveys in line with Mitie policy.
• Promote and manage positive social value within the account in accordance with commitments made as part of tender responses and Mitie best practice.
• Facilitate & build relationships with opinion leaders within the customer of long-term strategic importance to the business to ensure sharing of products, values & approaches and to maximise business & sales opportunity and attainment of annual sales objectives for the accounts.
• Manage project & sales pipeline, work with marketing teams to secure required income and growth.
• Manage delivery performance & achievement, work with contract managers to ensure contract and account services are delivered consistent with terms of the contract and anticipate income for the contract.

What we are looking for

• Have extensive experience in Facilities Management leadership positions, managing multi-disciplinary teams.
• Possess excellent communication skills and be able to engage senior stakeholders and engage at a strategic level with clients
• Have a track record of managing accounts around £10 - 20m pa
• Able to influence and drive team performance through collaboration and empowerment, ensuring the teams' capability is maximised
• Have a good level of experience in Hard Services, preferably including Critical Environment Management as well as complex mobile delivery
• Have a track record of delivering business growth in contracts and within adjacent service