Ref:
68177
Location:
Redruth
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Mitie is a UK-based facilities management and technical services company (revenue c.£4.4bn). We are one of the UK's 250 largest public companies.

Mitie /Communities (revenue £700m) is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.

Mitie Local Government and Education (revenue c.£220m) is a sector within Mitie Communities. Our clients include Local Authorities, PFI Education, Universities and Emergency Services across the UK. We provide a range of Facilities Management services including both Hard (M&E), Soft (Cleaning, portering and security) and capital projects. Most of these services are self-delivered.

This role reports to the Operating Unit Director of Local Government and Education and is a member of the regional senior leadership team. The role will work in close collaboration with operational and functional colleagues within Mitie Communities and also across wider Mitie

Role Responsibilities

· Lead a culture that puts our people first so that they in turn serve our service-users to the very best of their ability

· Keep our service users and our people safe and well, physically and mentally, through training, awareness, policies and culture

· Personally champion diversity and inclusion.

· Own and deliver regional people plan, including:

Skills and learning
Communications, culture and community
Development, careers and performance reviews

· Develop and support direct reports to help them meet their full potential with Mitie. Manage your talent pipeline within Mitie LG&E and put in place strong succession plans for yourself and your team

· Successfully achieve our employee engagement target scores for Mitie LG&E

· Successfully achieve people metrics including new joiner retention, agency and overtime and wellness to work

· Deliver budgeted LG&E regional numbers for revenue, profit and cash

· Ensure that every LG&E account within your area of responsibility has a performance plan including financial, operational and client experience goals and sustainability and social value objectives. Ensure that the right progress is made against these plans

· Coach, lead and support account managers to deliver their account-level performance plans

· Establish deep, strong relationships with your key clients and support and coach account managers to do the same

· Put in place and deliver plans that provide a service-user experience that is second to none

· Meet all required compliance standards, including technical and commercial compliance

· Organically grow the contract and work with OUD of LG&E to ensure that the Mitie LG&E sales strategy (client targeting; bid/no-bid; bid strategies) will deliver the LG&E revenue growth and margin ambitions

· Support the delivery of revenue targets from our ‘Mitie 1st' strategy – providing Projects, Energy and other Mitie products and services to current LG&E clients

· Make a significant contribution to Mitie's sustainability (‘Plan Zero') and Social Value objectives

Role Objectives

People: Establish Mitie LG&E as the best employer in the sector, creating an enjoyable, supportive workplace for our people, high-quality jobs and great career opportunities.

Performance: Ensure that LGE delivers its financial and operational performance goals in a way that also builds positive, constructive relationships with our clients and stakeholders

Growth: Identify and deliver growth for the sector, supporting our sales and bid strategies and making Mitie our clients' first choice provider for the full range of services that Mitie can deliver.

Person Specification

· Confident, upbeat leadership

· The ability to work under pressure in a calm, positive way

· Empathy for your people, your clients and your service users

· A desire and ability to succeed through the success of your team

· Comfort in a job in which there are never enough hours in the day, and the ability to prioritise the use of your time to maximum effect

· Comfort working with numbers and in particular a business P&L

· Comfort working with complicated PFI contracts

· The ability to express your thoughts clearly, whether written or spoken

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Existing Mitie colleagues

Please ensure that you discuss your application with your current line manager before formally applying.
Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

If you are working in regulated activity please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.