Installation Manager

We are seeking a highly organised and driven Installation Manager to lead and oversee our installation operations within Marlowe Kitchen Fire Suppression. This is a pivotal role responsible for ensuring the efficient delivery of installations, effective resource planning, and high levels of customer satisfaction.

You will manage day-to-day operations, support field engineers and schedulers, and drive performance against key business targets, ensuring projects are delivered safely, on time, and to the highest quality standards.

Key Responsibilities

Daily Operations

• Manage and review the daily planning schedule, identifying aborted jobs and revisits, and liaising with engineers and clients to arrange re-attendance and confirm applicable charges
• Provide hands-on support and direction to the scheduling team to ensure efficient allocation of work
• Manage engineer availability, including holiday approvals and sickness reporting within required timeframes
• Maintain and resolve installation query logs, ensuring all issues are addressed promptly
• Identify and resolve stock-related issues to avoid delays to installations
• Monitor and reduce avoidable no-charge works, taking corrective action within 24 hours
• Handle customer complaints and non-conformances, ensuring timely response and resolution
• Provide reasonable out-of-hours support to installation engineers when required
• Ensure full compliance with health and safety standards across all installation activities

Weekly Management

• Lead scheduling and planning meetings to ensure workloads, resources, and materials are aligned with delivery timelines
• Drive engineer utilisation by optimising scheduling and increasing productivity where possible

Prepare and present weekly reports to senior leadership, covering:

• Forecasted workload and performance
• Customer complaints and resolutions
• Installation challenges and improvements
• Lead times and service delivery metrics
• Engineer and scheduler performance updates
• Revisits analysis and root cause identification
• Progress of trainee development
• Fleet compliance and performance monitoring

Monthly Performance & Leadership

• Ensure all completed works are closed and invoiced within the month, achieving high completion targets
• Deliver against monthly revenue and margin targets, particularly for Ansul system installations
• Maintain oversight of engineer certifications and training compliance
• Ensure annual product audits are completed for each engineer
• Lead team performance management, including addressing disciplinary matters where required
• Maintain optimal team capacity, reviewing headcount and workload demands regularly
• Drive cost efficiencies, including reducing reliance on subcontractors
• Define and standardise installation timescales for different project types
• Communicate commission structures and performance updates to engineers
• Approve and coordinate bonus payments in collaboration with the Office Manager
• Attend monthly sales meetings to align operational delivery with business development
• Produce and distribute technical bulletins to support continuous improvement and knowledge sharing

About You
You are a proactive and results-driven leader with a strong background in installation or field service management. You thrive in a fast-paced environment and have a proven ability to manage teams, improve processes, and deliver against operational and financial targets.

Skills & Experience

• Proven experience in an Installation Manager, Operations Manager, or similar leadership role
• Strong understanding of scheduling, workforce planning, and field operations
• Experience within fire suppression, fire safety, or related technical industries (highly desirable)
• Commercial awareness with the ability to manage revenue, margins, and costs effectively
• Excellent organisational and problem-solving skills with strong attention to detail
• Confident communicator with the ability to engage effectively with engineers, clients, and senior stakeholders
• Experience managing performance, KPIs, and continuous improvement initiatives
• Knowledge of health and safety regulations and compliance requirements
• Ability to lead, motivate, and develop high-performing teams