Office Experience Coordinator

Mitie | Signature
Location: Central London
Full Time | Monday – Friday | Office Based

Delivering the Exceptional, Every Day

At Signature, we don't just support workplaces, we create environments where people feel energised, connected and inspired to do their best work. We believe workplaces should feel welcoming, creative and effortless to navigate. Every interaction, every detail and every moment contributes to the overall experience.

And that's where you come in.

The Opportunity

We're looking for a proactive, organised and people-focused Office Experience Coordinator to become the heartbeat of a fast-paced, creative workplace. This role is far more than reception and administration. It's about creating an environment where colleagues, clients and visitors feel welcomed, supported and looked after from the moment they arrive. You'll combine outstanding customer service with operational excellence, bringing energy, personality and professionalism into everything you do.

You set the tone.
You create the atmosphere.
You keep the workplace running seamlessly.

What You'll Be Known For

Creating Moments that matter through Workplace Experiences

• Delivering warm, engaging and professional welcomes to colleagues, clients and visitors
• Acting as the first point of contact and creating positive first impressions
• Bringing energy and personality to the workplace experience
• Supporting visitors and clients to ensure every interaction feels seamless and effortless
• Building strong relationships across teams and becoming the trusted “go-to” person within the office

You don't just greet people you make them feel valued.

Owning the Workplace Environment

• Managing reception and ensuring the front-of-house experience always feels professional, polished and welcoming
• Coordinating meeting room bookings and ensuring spaces are fully prepared for meetings, interviews and presentations
• Supporting deliveries, post, couriers and workplace logistics efficiently
• Ordering office and kitchen supplies to keep the workplace running smoothly
• Taking pride in the presentation, organisation and energy of the office environment

You notice the details others miss and that's what sets you apart.

Creating a Safe, Trusted & Confidential Environment

This is a creative, energetic and people-focused environment but it's also one built on trust, professionalism and discretion. As the face of the workplace, you'll play a key role in maintaining a safe, secure and highly professional environment for colleagues, clients and visitors. You'll be trusted to confidently own the space, manage situations calmly and professionally, and ensure workplace standards, security and safeguarding expectations are consistently upheld. This role requires someone who can balance warmth and approachability with maturity, confidence and sound judgement. You'll need to feel comfortable working independently, taking ownership of the environment and making decisions with confidence, while still being part of a vibrant, collaborative and creative culture.

Because of the nature of the business and the confidential work taking place on site, successful candidates will be required to:

• Sign a confidentiality and non-disclosure agreement
• Complete a DBS check
• Successfully pass 5-year employment vetting and extensive background screening

Discretion is hugely important in this role. You'll be trusted with access to a highly creative environment where confidentiality, professionalism and attention to detail matter every single day.

Driving Operational Excellence

• Processing invoices, receipts and expenses accurately and efficiently
• Supporting office processes and identifying opportunities to improve ways of working
• Monitoring security systems and escalating concerns appropriately
• Supporting the Office Manager and wider Operations team with day-to-day workplace activity
• Taking ownership of tasks and ensuring nothing falls through the cracks

You bring structure, organisation and calm to a busy environment.

Who Thrives in This Role?

This role is perfect for someone who is naturally organised, people-focused and energised by creating great experiences for others. You might come from hospitality, office coordination, reception, events, retail or another customer-focused environment.

What matters most is your attitude, energy and ability to make things happen.

You'll thrive if you:

• Love creating welcoming and engaging environments
• Can confidently take ownership of a space and remain calm under pressure
• Balance professionalism and personality naturally
• Are comfortable working independently and using your judgement
• Understand the importance of confidentiality, safeguarding and discretion
• Can adapt your approach depending on the situation and environment
• Are proactive and take ownership naturally
• Enjoy balancing people interaction with organisation and admin
• Stay calm, organised and solutions-focused in busy environments
• Bring positivity and professionalism into every interaction
• Have a strong eye for detail and presentation
• Enjoy improving processes and making things run more smoothly
• Computer literate across Outlook, Word and workplace systems

Why Join Signature?

Because this is more than an admin role, it's an opportunity to shape the workplace experience every single day.

• Work within a vibrant, creative and people-focused environment
• Gain exposure across workplace operations and experience delivery
• Be part of a collaborative and supportive team culture
• Bring ideas forward and help improve how the workplace operates
• Be recognised for the impact you make every day

At Signature, we believe the best workplaces are built by passionate people who care about experience, energy and connection.

One Team, One Experience

• Collaborating with colleagues across departments to support a seamless workplace experience
• Supporting ad hoc events, projects and workplace initiatives
• Bringing positivity, flexibility and a team-first mindset every day

You help create a workplace culture people genuinely enjoy being part of.

Ready to Own the Energy?

If you're passionate about people, thrive in fast-paced environments and love creating exceptional workplace experiences we'd love to hear from you.