Support Security Officer – Leeds, Bradford & Wakefield

Job Overview

Mitie is seeking a professional, flexible, and customer-focused Dedicated Support Security Officer to provide security support across a portfolio of corporate and commercial sites throughout Leeds, Bradford, Wakefield, and surrounding areas.

As a Dedicated Support Officer, you will play a vital role in protecting our clients' people, property, and assets while delivering exceptional customer service. This role offers variety and responsibility, supporting multiple sites and covering planned and unplanned absences, annual leave, and additional operational requirements.

Due to the nature of the role, a full UK driving licence and access to a vehicle are essential, as travel between locations will be required.

Key Responsibilities

Security Operations

• Carry out all security duties in accordance with Assignment Instructions (AI's), company policies, and client requirements.
• Maintain a safe and secure environment for employees, visitors, contractors, and members of the public.
• Conduct internal and external patrols, site inspections, and security checks.
• Monitor and control access to buildings and restricted areas.
• Respond effectively to incidents, emergencies, alarms, and security breaches.
• Complete accurate incident reports, shift logs, and security documentation.
• Liaise professionally with clients, visitors, contractors, emergency services, and Mitie management.

Customer Service

• Deliver a consistently professional and customer-focused service.
• Act as an ambassador for both Mitie and our clients.
• Build positive working relationships with site stakeholders and colleagues.
• Provide assistance and support to visitors and staff as required.

Compliance & Administration

• Ensure all duties are performed in compliance with company procedures, site Assignment Instructions, legislation, and client requirements.
• Maintain accurate records and complete all necessary reports and documentation.
• Operate security systems including CCTV, access control, and alarm systems where required.
• Adhere to all Health & Safety procedures and policies.

Training & Development

• Complete all mandatory and site-specific training requirements.
• Participate in ongoing training and development opportunities.
• Maintain all required licences and certifications.
• Develop knowledge across multiple client sites to provide effective support coverage.

What We're Looking For

Essential Requirements

• Valid SIA Security Guarding or Door Supervisor Licence.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to remain vigilant.
• Good IT literacy and ability to use security systems.
• Flexible approach to working hours, locations, and duties.
• Ability to work independently and as part of a team.
• Professional, reliable, and adaptable attitude.

Driving Requirements

• Full UK Driving Licence (Essential).
• Own vehicle with business-use capability (Essential).
• Willingness to travel between Leeds, Bradford, Wakefield, and surrounding locations to provide operational support.

Desirable

• Previous corporate or commercial security experience.
• CCTV SIA Licence.
• First Aid qualification.
• SC Clearance or ability to obtain SC Clearance.
• Experience using CCTV, access control, and incident management systems.

Personal Qualities

We are looking for someone who is:

• Professional and customer-focused.
• Flexible and adaptable.
• Reliable and dependable.
• Calm under pressure.
• Proactive and vigilant.
• Well organised with strong attention to detail.
• Committed to delivering outstanding service.
• Keen to learn and develop within the security industry.

Why Join Mitie?

At Mitie, we recognise that our people are our greatest asset. As a Dedicated Support Security Officer, you'll gain exposure to a variety of sites and working environments while benefiting from ongoing training, career development opportunities, employee benefits, and the support of one of the UK's leading security providers.

If you're looking for a varied and rewarding security role and have the flexibility to travel across the Leeds, Bradford, and Wakefield areas, we'd love to hear from you.