• Ensure all incidents are logged and directed effectively through to completion
• Effectively communicate business issues to the Operations Manager and/or relevant departments
• Maintain the standards of the site for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained at all times
• Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
• To be fully conversant with the methods of working of all equipment.
• Ensure that you have signed the Assignment Instructions.
• Ensure that complete and updated Assignment Instructions are being followed.  Where site or procedure instructions are not being followed, ensure that corrective actions are raised with the Operations Manager
• Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the Manager
• Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the site and report to the Manager
• Any other reasonable request from management or client.
• To have an awareness of key performance indicators and service level agreements
• Site Open and Lock Down procedure
• Completion and checking of all accident and Health and Safety reports

Person Specification

• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication
• Must have full UK driving licence and access to a car to travel to all sites in the account
• MUST be flexible and work days and nights as requried
• Valid SIA (Security Industry Authority) licence - Door Supervisor mandatory, CCTV preferable 
• Must be able to achieve SC clearance (5-year UK residency a minimum)
• Full 5-year checkable history
• Good understanding of security requirements / functions
• Excellent oral communicator
• Strong written skills for reports, incidents and presentations
• Excellent interpersonal skills, to liaise with security officers, managers and directors
• Have the ability to solve problems and make decisions
• To share knowledge and support team members, to make the best use of their capabilities.      

Health and Safety responsibilities

·       Follow Group and company policies and procedures at all times;

·       Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·       Use all work equipment and personal PPE properly and in accordance with training received;

·       Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security

·       Ensure compliance with Mitie's and Clients information security procedures in all activities;

·       Proactively identify and report security risks to your manager;

·       Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.