Ref:
107221
Posaddress2
Greenwich
Location:
London
Employment:
Full time
Role Classification:
1

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

ROLE: Customer Response Co-ordinator / Integrated Planner & Scheduler
LOCATION: London - Office based
GRADE : M6
SHIFT: As mentioned below

W1: Monday Off, Tuesday Off, Wednesday 12 hour Night, Thursday Off, Friday 4 hour Day, Weekend 12 hour day
W2: Monday Off, Tuesday off, Wednesday 8 hour Day, Thursday 8 hour day, Friday Off, Weekend 12 hour Night
W3: Monday 12 hour Night, Tuesday 12 hour night, Wednesday Off, Thursday 8 hour day, Friday 8 hour Day, weekend Off
W4: Mondy off, Tuesday off, Wednesday 12 hour Night, Thursday Off, Friday 4 hour day, Weekend 12 Hour day

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Customer Response Co-ordinator / Integrated Planner & Scheduler who will play a key role in delivering exceptional customer service, coordinating maintenance activities, and supporting service delivery within a fast-paced Facilities Management environment.

Role Responsibilities:

Act as the primary point of contact for customer enquiries, service requests, complaints, and operational communications, ensuring an excellent customer experience.
Schedule and coordinate Planned Preventative Maintenance (PPM), reactive maintenance works, contractor attendance, and workforce resources.
Manage and maintain CAFM systems, ensuring accurate work order processing, asset updates, and service records.
Monitor works through to completion, proactively managing escalations, service risks, KPI performance, and SLA compliance.
Provide contract administration support, including purchase orders, reporting, supplier coordination, invoicing processes, and continuous improvement initiatives.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

Previous experience within a Helpdesk, Service Desk, Facilities Management, Contract Support, or Customer Service environment.
Strong customer service, communication, stakeholder management, and organisational skills.
Experience managing reactive and planned maintenance workflows while working to KPIs and SLAs.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience using CAFM systems such as Maximo, Evolution, Concept, or similar platforms is desirable.

What's in it for you?

Opportunity to join one of the UK's leading Facilities Management providers and contribute to essential service delivery operations.
Access to Mitie's learning, development, and career progression opportunities.
Be part of a collaborative team that values innovation, customer excellence, and continuous improvement.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.