Ref:
106951
Location:
London
Employment:
Full time
Closing Date:
17 November 2026

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Control Room Supervisor

Role Overview

We are seeking a professional and proactive Control Room Supervisor to lead our Security Control Room operation. You will be responsible for supervising security personnel, overseeing critical security systems, responding to incidents, and ensuring the delivery of a high-quality security service across the site.

Please note this is a Fix Term Contract - 6 months with the possibility of an extension or further opportunities.

Shift Pattern: 2 Days, 2 Nights, 4 Off.

Key Responsibilities

Security Operations

Oversee the day-to-day operation of the Security Control Room and associated security systems.
Monitor CCTV, access control, alarms, and security incidents, ensuring appropriate action is taken.
Coordinate responses to security incidents, emergencies, and critical events.
Maintain accurate records, reports, and incident documentation.
Act as the primary point of contact for security matters outside of normal business hours.

Leadership & Team Management

Lead, motivate, and develop a team of Security Officers, Front of House Officers, and Control Room Operatives.
Monitor performance, attendance, punctuality, and welfare of team members.
Deliver briefings, training, coaching, and performance reviews.
Ensure all posts are adequately staffed and operational requirements are met.
Promote a culture of professionalism, accountability, and customer service excellence.

Compliance & Risk Management

Ensure compliance with site procedures, GDPR, Health & Safety requirements, and company policies.
Complete and oversee audits, inspections, and compliance checks.
Ensure security systems, equipment, and records are maintained to the required standard.
Identify, investigate, and report security risks, incidents, and breaches.

Customer Service & Stakeholder Engagement

Deliver a professional, customer-focused security service at all times.
Build effective working relationships with clients, emergency services, and key stakeholders.
Communicate clearly and confidently with colleagues, customers, and visitors.
Support the continuous improvement of security operations and service delivery.

Emergency Response

Lead and coordinate the response to emergencies, including fire alarms, evacuations, medical incidents, and security threats.
Ensure all incidents are managed in line with site procedures and escalated appropriately.
Support investigations and provide evidence or reports where required.

What We're Looking For

Valid SIA Door Supervisor and CCTV Licence.
Previous experience in a Security Supervisor role +2 years.
Strong knowledge of CCTV, access control, and incident management procedures.
Excellent leadership, communication, and decision-making skills.
Experience managing teams within a corporate or customer-focused environment.
Experience in HR duties; Return for Work and investigations.
Ability to remain calm and effective when managing incidents and emergencies.
Strong organisational skills and attention to detail.
Experience producing reports, conducting audits, and maintaining compliance records.

Desirable

Knowledge of C-Cure 9000, Victor CCTV, and KeyTraka systems.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.