Job Objectives and Responsibilities

The Mobile Area Supervisor plays a key role in supporting the business by ensuring the effective, professional, and consistent delivery of security operations across multiple client sites. The successful candidate will be responsible for maintaining high standards of service delivery, operational compliance, and site security, while providing visible leadership and support to security personnel across the designated area.

You will conduct regular mobile patrols and site inspections throughout Bristol and Wales, ensuring all locations remain safe, secure, and fully compliant with contractual requirements, company policies, and industry regulations. You will respond promptly and effectively to incidents, alarms, emergencies, and operational issues, taking appropriate action to protect people, property, and assets. All incidents must be thoroughly investigated, accurately documented, and reported, ensuring a clear audit trail and timely escalation where required.

As a visible representative of the business, you will proactively deter criminal activity, unauthorised access, anti-social behaviour, and other security threats through a professional presence. You will continuously assess security risks, identify vulnerabilities, and implement appropriate measures to mitigate potential threats while maintaining a safe environment for clients, colleagues, contractors, and members of the public.

The role requires strong communication and interpersonal skills, as you will regularly liaise with clients, site management teams, emergency services, contractors, and internal stakeholders. You will provide guidance, support, and mentoring to site-based security officers, helping to maintain operational standards, improve performance, and ensure compliance with Assignment Instructions and company procedures.

In carrying out your duties, you will demonstrate professionalism, integrity, and sound judgement at all times. You will ensure all interactions are conducted with sensitivity, respect, and an understanding of cultural and religious practices. You will promote the company's values, maintain the highest standards of customer service, and contribute positively to the success and reputation of the security operation.

Main Duties

• Maintain a full understanding of, and ensure compliance with, all company policies, procedures, legal obligations, and regulatory requirements as directed by the Account Lead, in accordance with UK legislation, industry best practice, and Security Industry Authority (SIA) standards.
• Carry out all duties and responsibilities to a consistently high standard, ensuring tasks are completed accurately, professionally, and within required timescales.
• Comply with all health, safety, environmental, and security requirements relevant to the role, promoting a safe working environment for colleagues, clients, contractors, and members of the public.
• Support the recruitment, induction, mentoring, and ongoing development of security personnel, ensuring new starters receive appropriate training and guidance.
• Deliver on-site coaching, training, and performance support to site officers, regularly assessing competency levels, operational knowledge, and compliance with Assignment Instructions (AI's) and company procedures.
• Ensure all site-based security personnel remain fully trained, licensed, and compliant with contractual, company, and regulatory requirements.
• Conduct regular inspections, audits, and patrols across assigned locations to verify service delivery standards, identify areas for improvement, and ensure adherence to operational procedures.
• Complete site visits in line with operational requirements, providing visible management support, guidance, and oversight to site teams.
• Assist with investigations relating to incidents, accidents, security breaches, complaints, and operational concerns, ensuring accurate information is gathered and appropriate reports are completed.
• Escalate incidents, operational issues, and compliance concerns through the correct management channels in a timely manner.
• Carry out site compliance audits and quality assurance checks, identifying gaps in service delivery and implementing corrective actions where required.
• Complete and maintain accurate daily logs, occurrence reports, site visit records, vehicle inspection reports, audit documentation, and other operational records as required.
• Ensure all electronic forms (eForms) and reporting systems are completed accurately and submitted within agreed timescales.
• Demonstrate strong IT skills, including the effective use of Microsoft Word, Excel, Outlook, mobile applications, and Android company devices.
• Conduct regular mobile security patrols across designated sites and geographical areas, ensuring contractual obligations are fulfilled and security standards are maintained.
• Provide a visible and professional security presence to deter criminal activity, anti-social behaviour, unauthorised access, and other security-related risks.
• Respond promptly and effectively to incidents, alarms, emergencies, and requests for assistance, taking appropriate action to protect people, property, and assets.
• Investigate incidents thoroughly, gathering evidence, witness statements, and relevant information to support accurate reporting and follow-up actions.
• Monitor sites for suspicious activity, security vulnerabilities, and potential threats, taking immediate action to mitigate risks and maintain a secure environment.
• Support operational teams during critical incidents, major investigations, emergency situations, and business continuity events, providing leadership and coordination where required.
• Liaise professionally with clients, site contacts, emergency services, contractors, and other stakeholders to ensure effective communication and service delivery.
• Ensure all patrol routes, check calls, and site-specific requirements outlined within Assignment Instructions are completed correctly and within designated timescales.
• Monitor standards of appearance, conduct, attendance, and performance across assigned sites, promoting professionalism and accountability at all times.
• Assist with the implementation of operational improvements and best-practice initiatives designed to enhance service delivery, compliance, and customer satisfaction.
• Support management with workforce planning, absence management, welfare checks, and general operational requirements as required.
• Maintain flexibility to travel and provide operational support to other locations, regions, and contracts when required, including responding to urgent or critical incidents outside the designated area.
• Represent the company professionally at all times, demonstrating integrity, reliability, leadership, and a commitment to delivering exceptional security services.

Training

• Complete all required competency, MITIE, and TMC training as required.
• Undertake additional training as directed by the Line Manager.
• Undertake further training to support continuous professional development as directed by the Line Manager and account team.

Requirements

• Full driving licence with the ability to drive manual vehicles (vehicle provided).
• Strong experience within the security industry.
• SIA licence.
• Good knowledge of Microsoft Office.
• Strong report-writing skills.
• Ability to learn and effectively use various Mitie systems.
• Ability to maintain a professional management approach while building positive relationships with staff.
• Use technology to achieve key work objectives and develop knowledge and expertise through continuous professional development.
• Ensure your licence is renewed at least 16 weeks before expiry.
• Flexibility to travel outside your designated area on an ad hoc basis to support critical operational requirements.

Security and Health & Safety

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems of work or equipment that may result in service delivery failure or present a risk to health, safety, or the environment.
• Remain alert to threats or changes within the work environment and take appropriate action to minimise disruption, loss, or damage.
• Use initiative and involve others immediately if a situation becomes threatening.
• Maintain professional conduct in challenging situations.
• Complete accurate and detailed reports as soon as possible following any incident.
• Ensure check calls are completed within the allocated times specified in the Assignment Instructions (AI's).

What We Are Looking For

• Previous security experience at Lead Security Officer, Team Leader, Supervisor, or Site Management level is desirable.
• SIA Licence – Front Line SG/DS/CP; CCTV licence desirable.
• EDBS clearance, or the ability to obtain EDBS and SC Clearance, is required for this position.
• Excellent literacy, communication, and written and spoken English skills.
• Computer and software literacy.
• Reliability, self-motivation, and the ability to work independently using your own initiative.
• Strong problem-solving, decision-making, and prioritisation skills.
• Ability to motivate and develop others.
• Tact, diplomacy, and the ability to communicate effectively with people at all levels.
• Self-confidence and a commitment to personal development.
• A genuine interest in the continuous improvement of company performance.
• Excellent attendance and timekeeping.
• Ability to produce detailed incident reports.
• Complete vehicle inspections and report defects promptly.
• Update systems accurately and on time.
• Maintain clear, accurate, and professional records.
• Rate of pay £15.23 PH

Existing Mitie Colleagues

Please discuss your application with your current Line Manager before formally applying.

Please note that internal job moves are subject to the standard terms of the advertised position. Enhanced terms cannot be honoured.