What You'll Be Doing

• Hard FM
• Plant and Transport
• Water Treatment and Services
• Energy and Sustainability
• Performance Management
• Asset Management

Key Responsibilities

Operational Leadership

• Lead multidisciplinary operational teams, setting clear standards, priorities and accountability.
• Translate contractual requirements into practical service delivery plans, work programmes and resource strategies.
• Ensure appropriate levels of skilled personnel, plant, vehicles, materials and specialist support are available.
• Coordinate services to minimise disruption to operational activity and end users.
• Maintain robust contingency and resilience plans appropriate to a remote island environment.

Hard FM and Technical Services

• Oversee planned, reactive and operational maintenance across buildings, infrastructure, systems and equipment.
• Ensure maintenance activities are prioritised, completed and resolved within contractual timescales.
• Monitor compliance performance, asset condition, maintenance backlogs and recurring defects.
• Provide technical leadership across mechanical, electrical and building fabric disciplines.
• Ensure works are correctly managed as Core Service, Inclusive Repair Threshold activity, Billable Works or contract change.

Plant, Fleet and Transport

• Lead the management, operation and maintenance of vehicles, mobile plant and associated equipment.
• Ensure assets are safe, compliant, inspected and maintained by authorised personnel.
• Maintain accurate utilisation, maintenance, fuel and operational records.
• Drive efficiency improvements across fleet usage, fuel consumption and asset availability.

Water Treatment and Utilities

• Oversee water treatment, wastewater systems, swimming pools, firefighting water and distribution networks within contract scope.
• Ensure all testing, monitoring and treatment activities meet legislative, MOD and contractual requirements.
• Manage controls relating to water quality, Legionella, pollution prevention and service continuity.
• Ensure utility assets remain resilient and capable of supporting operational requirements.

Energy and Sustainability

• Promote energy efficiency, environmental performance and sustainable operational practices.
• Support delivery of environmental objectives and reporting commitments.
• Monitor resource consumption and identify opportunities for improvement.
• Ensure plant and building management systems operate efficiently while supporting operational needs.

Performance and Asset Management

• Lead operational performance management across KPIs, contractual deliverables and service standards.
• Use CAFM and management information systems to identify trends, risks and opportunities for improvement.
• Deliver recovery plans where required and provide early warning of potential performance issues.
• Maintain accurate asset records, maintenance histories and condition information.
• Support long-term asset planning through risk, condition and lifecycle analysis.

Contract, Commercial and Governance

• Maintain strong understanding of NEC4/DEFCON contractual arrangements and service requirements.
• Support Early Warnings, change management, compensation events, service-failure management and Billable Works processes.
• Provide timely and accurate operational reporting.
• Build effective working relationships with client representatives and supply chain partners.
• Control resources, expenditure and stock while protecting service performance and operational capability.

Safety, Quality and Assurance

• Promote a positive safety culture across all operational activities.
• Complete operational assurance and compliance audits.
• Ensure corrective actions are implemented and closed out effectively.
• Drive continuous improvement across safety, quality and service performance.

Essential

• Significant management experience within Hard FM, engineering operations, utilities, infrastructure or a similarly technical environment.
• Experience leading multidisciplinary teams across complex, operationally sensitive or geographically dispersed locations.
• Strong understanding of planned and reactive maintenance, statutory compliance and asset management principles.
• Experience of fleet, transport or plant management and utility or process services.
• Demonstrable contract management experience, including performance management, change control and operational governance.
• Experience managing KPIs, budgets, resources, subcontractors and service-improvement plans.
• Strong leadership capability across health, safety, environmental and quality compliance.
• Ability to interpret contractual and technical requirements and translate them into operational delivery.
• Experience using CAFM, asset management or work management systems.
• Excellent stakeholder management, communication and decision-making skills.
• Full UK driving licence and ability to satisfy security, medical, immigration and site-access requirements.

Desirable

• Degree, HNC/HND or equivalent experience in Facilities Management, Engineering, Construction, Asset Management or a related discipline.
• Membership of a relevant professional body such as IWFM, CIBSE, IMechE, IET or IAM.
• NEBOSH or equivalent health and safety qualification.
• Experience of NEC contracts or collaborative contract delivery models.
• Knowledge of ISO 9001, ISO 14001, ISO 50001 and ISO 55001 principles.
• Experience working within MOD, defence, aviation, critical infrastructure or other highly regulated environments.
• Previous experience of remote location, overseas or island operations.