About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for ‘Client and Service Provider', ‘Best People Development' and ‘Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places. 

Location: Northern Ireland

Key responsibilities:

Helpdesk and PPM

·      Safely maintain and repair facility plant and equipment

·      Act proactively to identify reactive and remedial maintenance work and ensure all tasks are logged with the helpdesk.

·      Be proactive and take ownership of issues and understand systems and plant.

·      Carry out diagnostic and fault finding to plant and equipment

·      Ensure that assets registers are maintained up-to-date.

·      Submit change requests for new assets.

·      Provide innovation and engage in continuous improvement.

·      Develop detailed knowledge and understanding of contractual requirements.

·      Ensure compliance with PPM and Reactive Task SLA's.

·      Carry out electrical, mechanical and building services activities as assigned across portfolio.

·      Comply with and implement existing business risk management procedures.

·      Ensure effective use and maintenance of O&M's and quality procedures.

·      Ensure statutory and non-statutory logs are kept up to date

·      Participate in Out-Of-Hour and On-Call Rota process.

·      Implement and monitor small engineering projects as required.

·      Act professionally at all times with the client and customer as a representative of Mitie.

·      Support, develop and communicate best working practice.

·      Adopt a pro–active approach to customer liaison and ensure any concerns are dealt with promptly or relayed to line management.

·      Undertake works as directed by line supervisor or manager.

·      Ensure that business critical engineering plant down time is minimised.

·      Respond in a timely manner to verbal and written requests.

·      Manage 3rd party contractors ensuring they are site inducted and work to the site work permit system and procedures.

About you:

·      A time served air conditioning or HVAC technician with 5 years post apprenticeship experience; FGAS & ODS Regulations, a time-served apprenticeship, City & Guilds Level 3, NVQ or equivalent

·      Knowledge and previous experience of BMS systems.

·      Knowledge and experience in the maintenance and repair of Split AC, VRV systems, Fan Coil units, Air Handling systems, boilers and pumping systems.

·      Health and Safety, Industry best practice and knowledge of electrical standards

·      Exceptional customer service and communication skills

·      Excellent problem solver and fault-finding ability

·      Organised and methodical with the ability to multi-task.

·      High attention to detail, compliance and service report writing.

·      Approachable team player, able to work on own initiative and with colleagues and clients alike.

·      Willingness to participate in an on-call rota – one in every 4/5 weeks.

·      Experience in computer PPM maintenance systems such as Maximo is desirable.

·      Familiar with mobile technology, computer literate with experience in Word and Excel spread sheets.

You're someone who balances productivity with a sense of fun, helping to create an atmosphere where people enjoy coming to work.

 Benefits include:

• 25 days annual leave. 
• Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
• Branded commercial vehicle and fuel card.
• Free virtual GP service.
• Access to our Employee Assistance Programme (EAP).
• Mi Recognition
• Talent Referral Scheme
• Long service awards
• Mi Deals (Fantastic savings at high street stores).
• Bike2Work Scheme.
• Learning & development (access to 200 courses on our L&D platform).

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment