Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Mail room operative job description
Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.
Collect outgoing mail from designated collection points and prepare items for dispatch.
Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.
Ensure urgent and time-sensitive correspondence is delivered promptly.
Maintain accurate records of incoming and outgoing tracked mail and courier shipments.
Operate and maintain franking equipment and ensure the correct postage is applied.
Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.
Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.
Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.
Respond promptly to enquiries relating to mail deliveries and collections.
Promote positive working relationships with internal departments and external postal and courier providers.
Ensure secure handling and storage of mail and parcels at all times.
Maintain a clean, organised, and safe mailroom environment.
Assist with departmental audits and service performance reporting as required.
Person Specification
Good standard of literacy and numeracy.
Excellent organisational skills and attention to detail.
Ability to communicate effectively with staff at all levels.
Ability to work independently and as part of a team.
Ability to undertake frequent walking and manual handling activities across a large hospital site.
Understanding of the importance of confidentiality and professional conduct.
Desirable Criteria
Previous experience in a mailroom, logistics, facilities, or healthcare support role.
Experience using franking machines, tracking systems, or courier management software.
Knowledge of Information Governance and Data Protection principles.
Personal Qualities
Professional and reliable.
Customer-focused approach.
Trustworthy and discreet when handling confidential information.
Flexible and adaptable to changing operational demands.
Able to work accurately under pressure.
Demonstrates initiative and a positive attitude.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
