Job Description  
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025  1 
 
Company name: Mitie | Signature 
Job Title:  Receptionist 
Reporting to:  Senior Community Manager  
Location: Three Chamberlain Square, Birmingham. B3 3AX 
  
Delivering the exceptional every day 
At Mitie Signature Guest Services, we believe workplaces should be more than places people 
work. They should be places where people feel welcomed, supported, inspired and empowered 
to do their best work. 
  
Based at Three Chamberlain Square in Birmingham city centre, this is a unique opportunity to be 
part of a transformational journey, shaping a world class client and workplace experience. 
  
We are looking for a passionate, energetic and people-focused Receptionist - a true Moment 
Maker. 
  
You will be the face of the client reception and meeting suite - the connector between teams, 
our client's clients, and the person who turns everyday interactions into meaningful 
experiences. You will create moments that matter - moments that our visitors and colleagues 
can feel and see - making a lasting impact on how people experience our office facilities.  
 
Role Purpose 
Creating Exceptional Workplace Experiences 
You will go beyond service delivery to create meaningful, memorable experiences that define 
the workplace. 
• Delivering a warm, engaging and professional welcome to colleagues, clients and 
visitors. 
• Building trusted relationships and becoming a go-to person in the workplace. 
• Creating positive, memorable experiences that make people want to return. 
• Anticipating needs and identifying opportunities to delight before they're requested. 
• Supporting executive visits, client events and VIP experiences with confidence and 
professionalism. 
• Acting as a visible and approachable presence throughout the workplace. 
  
You don't wait to be asked. 
You notice, anticipate and act. 
  
Owning the Workplace Environment 
• Taking ownership of designated client and reception areas and ensuring they are always 
fit for business. 
• Conducting regular workplace walks to identify opportunities, risks and improvements. 
• Ensuring meeting rooms, collaboration spaces, hospitality areas and communal 
environments are consistently maintained to exceptional standards. 
• Supporting workplace events, activations and community initiatives. 
• Coordinating with journey partners to ensure every aspect of the workplace experience 
is seamless. 
• Auditing your working area, and shared spaces to ensure they are clean, stocked, 
functional and welcoming. 
• Providing first-line support for internal meeting rooms, including room readiness, basic 
AV checks and escalation of technical issues where required. 
 
Job Description  
You treat the workplace as if it were your own. 
Bringing Teams Together 
• Acting as the bridge between colleagues and facilities teams and collaborating with the 
wider operations team to create a world class customer journey.  
• Building strong relationships with cleaning, hospitality, maintenance and security teams. 
• Attending daily service briefings and ensuring everyone is aligned on priorities. 
• Championing a true ‘One Team' culture across all service lines. 
• Sharing best practice and helping create an inclusive and supportive workplace 
community. 
You make exceptional service feel effortless. 
Driving Service Excellence 
• Taking ownership of reception and client suite issues from identification through to 
resolution. 
• Ensuring service requests are managed efficiently and within agreed service levels. 
• Proactively communicating office updates and managing expectations. 
• Monitoring service standards and challenging where improvements are needed. 
• Using feedback and insights to continuously improve the workplace experience. 
• Providing a hotel standard guest experience including a world class welcome, cloakroom 
management, barista style lounge service and a door to floor hosting journey.  
You don't just solve problems. 
You prevent them. 
Creating Spaces People Love 
• Supporting workplace activation activities, community events and social initiatives. 
• Creating moments that matter — experiences that colleagues will feel, see and talk 
about. 
You don't just create spaces people use. 
You create moments people remember. 
Safety, Wellbeing & Confidence 
Creating a fantastic workplace and customer experience also means creating a safe one. You'll 
help maintain a workplace where colleagues and visitors feel secure, supported and cared for. 
This includes: 
• Supporting health, safety and wellbeing initiatives. 
• Assisting during emergency situations and business continuity events. 
• Conducting workplace inspections and reporting observations within your area of 
work. 
• Supporting inductions and helping new starters feel welcome. 
• Promoting safe working practices and challenging unsafe behaviours where 
necessary. 
You help people feel confident in their environment. 
Who will thrive in this role? 
2 
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025  
Job Description  
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025  3 
 
This role is perfect for someone who genuinely loves people. Someone who gets energy from 
creating experiences, building relationships and making a difference. 
Most importantly, you'll be someone who: 
• Loves Creating Experiences - You naturally think about how people feel and how to 
make their day better. 
• Takes Ownership - You spot opportunities and act without waiting to be asked. 
• Builds Relationships Easily - You can connect with everyone from new starters to 
senior executives. 
• Solves Problems Positively - You remain calm, confident and solutions-focused. 
• Brings Energy - You create positive momentum wherever you go. 
• Notices The Details - You understand that exceptional experiences are often created 
through small moments. 
 
What We're Looking For 
Essential 
• Experience within workplace experience, hospitality, guest services or facilities 
environments. 
• Strong customer service and relationship-building skills. 
• Excellent communication and influencing ability. 
• Strong organisational and prioritisation skills. 
• Experience working in fast-paced environments. 
• Confidence working with senior stakeholders. 
• Strong attention to detail. 
• Good understanding of workplace operations and service delivery. 
• Proficient with M365 applications 
Desirable 
• Basic AV or meeting room support experience. 
• Health & Safety awareness 
 
 
Signature Way: Our 7 Pillars of Experience 
 
1. We Own the Energy — We bring positivity, confidence, and professionalism, no matter 
the situation. We set the tone. 
2. We Communicate with Presence — We are clear, confident, and fully present. We listen, 
observe, and connect properly. 
3. We Engage with Intention — We don't go through the motions. Every interaction has 
purpose. 
4. We Create Moments That Matter — We look for opportunities to turn everyday 
interactions into memorable experiences. 
5. We Personalise with Intention — We adapt our approach to the individual, making 
people feel seen and valued. 
6. We Are Powered by People, Enhanced by Technology — We use systems and tools to 
support, not replace, human connection. 
7. We Elevate Through Continuous Progress — We don't stand still. We learn, improve, and 
evolve how we work. 
Job Description  
Why Join Signature? 
This is a rare opportunity to join our expanding team in our new Midlands flagship, at a time of 
transformation. You will help shape what “great” looks like, redefining a client experience 
through innovation, creativity and consistency. Your role will be to turn vision into lived 
experience. 
At Signature, you're not just stepping into a role you're stepping into a workplace where you 
can thrive, grow and make a visible impact every single day. This is an opportunity to be part of 
a premium, people-focused environment where service excellence truly matters. We don't just 
manage workplaces, we transform them. 
Be the Face of an Exceptional Workplace - You will play a pivotal role in shaping first 
impressions and daily experiences for senior leaders, colleagues and VIP guests. Your presence, 
energy and professionalism will genuinely influence how people feel when they walk through 
the doors. 
Make Your Mark - We encourage fresh thinking and welcome ideas that enhance service 
delivery. Your voice matters. Your ideas can shape how we evolve and improve. 
Work in a Culture of Recognition - We celebrate success. We say thank you. We recognise 
effort and dedication. Your contribution won't go unnoticed. 
Be Proud of Where You Work - Signature is built on integrity, diversity, innovation and care. We 
are committed to creating safe, inclusive environments where everyone feels respected and 
valued. 
Grow Your Career with a Market Leader - Mitie is a trusted, industry-leading organisation with 
real opportunities for progression. We actively support learning, development and career 
advancement across service lines and leadership pathways. 
Be Part of One Mitie - Collaboration is at the heart of what we do. You'll work alongside high
performing teams across Workplace Experience, Facilities, IT, Security, Cleaning. All united by a 
shared commitment to excellence. 
Why this role matters 
The Guest Services Receptionist sits at the centre of the workplace experience. 
You influence first impressions. 
You elevate everyday interactions. 
You create moments that matter. 
Through every interaction, you bring the workplace to life, creating an environment people can 
feel, see and believe in. 
You don't just support the workplace. 
You help transform it. 
4 
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025