Soft Services Operations Manager

  • Ref:
    103885
  • Location:
    Barnard Castle
  • Employment:
    Full time

Meet the recruiter

Nikita Srivastava

nikita.srivastava@mitie.com

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ROLE: Soft Services Operations Manager
LOCATION: United Kingdom (Multi-site GSK Portfolio) (HYbrid 3 days in a week)
HOURS: 40 hours per week

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Soft Services Operations Manager to lead all Soft Services operations across a portfolio of GSK pharmaceutical sites throughout the United Kingdom.

The Soft Services Operations Manager is accountable for the strategic and operational leadership of all Soft Services across a portfolio of GSK pharmaceutical sites throughout the United Kingdom. The role will provide oversight, governance, innovation and continuous improvement across all soft service disciplines, ensuring the delivery of safe, compliant, efficient and cost-effective services that support both GSK business objectives and regulatory requirements.

Role Responsibilities

  • Provide strategic leadership and operational oversight across all Soft Services, ensuring consistent service delivery, compliance and achievement of contractual KPIs across the UK portfolio.
  • Lead service transformation, innovation and continuous improvement programmes to enhance productivity, customer experience, operational performance and cost efficiency.
  • Act as the UK lead for Pest Control, managing governance, risk, compliance, audits, CAPAs and Integrated Pest Management (IPM) programmes across regulated pharmaceutical environments.
  • Ensure all services remain audit-ready and fully compliant with GMP, GDP, GxP and Quality Management System requirements, supporting regulatory inspections and client audits.

Required Qualifications

  • Significant senior leadership experience within pharmaceutical, life sciences or other highly regulated environments, with responsibility for multi-site Soft Services operations.
  • Proven experience managing GMP/GxP cleaning operations, pest control programmes, large operational teams and subcontractors.
  • Strong knowledge of GMP, GDP, GxP requirements, Quality Management Systems, pharmaceutical audit processes and Facilities Management best practice
  • Relevant qualifications such as IWFM Level 5+, NEBOSH General Certificate, Lean Six Sigma, a degree in Facilities Management, Business Management or a related discipline, or a recognised Pest Control qualification (BPCA/RSPH or equivalent).

What's in it for you?

  • Opportunity to lead Soft Services delivery across a prestigious pharmaceutical portfolio.
  • Drive innovation, operational excellence and strategic transformation across multiple UK sites.
  • Play a critical role in maintaining GMP/GxP compliance and business continuity for a leading life sciences organisation.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Nikita Srivastava at nikita.srivastava@mitie.com.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
GSK - Barnard Castle
GSK, Harmire Road, Barnard Castle, County Durham, England, DL12 8DT
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Benefits

Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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