Our Values and Behaviours

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. 

Our promise to our people: a place to work where you can thrive and be your best every day. 

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our Culture

We are One Mitie

• Work collaboratively with Mitie colleagues, GSK stakeholders and contractors.
• Support operational resilience across the wider account.
• Promote teamwork and shared accountability for safe delivery of work.

We are built on integrity and trust

• Always uphold permit standards and site rules.
• Challenge unsafe acts and unsafe conditions professionally and respectfully.
• Ensure compliance requirements are consistently applied.

We go the extra mile

• Take ownership of permit issues through to resolution.
• Support operational teams in delivering work safely and efficiently.
• Seek opportunities to improve processes and service delivery.

Our diversity makes us stronger

• Respect and value different perspectives and experiences.
• Foster an inclusive environment where everyone is treated equally.

Our customer's business is our business

• Support GSK's commitment to safety, quality and compliance.
• Focus on protecting people, operations and business continuity.
• Deliver exceptional support and customer service at all times.

Job Objectives and Responsibilities

Support the safe and effective operation of the GSK Permit to Work system.

Ensure all maintenance, engineering, facilities and contractor activities are supported by appropriate permits, risk assessments, method statements and supporting documentation.

Review permit applications to ensure compliance with site standards before escalation for approval.

Maintain accurate permit records and ensure permit documentation is complete, current and auditable.

Provide support and guidance to contractors and Mitie teams regarding permit requirements and site expectations.

Conduct routine permit assurance checks and workplace inspections to verify compliance with permit conditions.

Maintain a visible presence within operational areas through regular Gemba walks and field engagement.

Identify, escalate and support resolution of safety, compliance and permit-related concerns.

Support contractor management processes, ensuring contractors arrive prepared with appropriate documentation and approvals.

Monitor active permits and ensure timely closure, suspension, extension and record retention activities.

Support site audits, inspections and compliance reviews.

Assist with continuous improvement initiatives relating to contractor management, permit compliance and safety performance.

Promote a positive safety culture that aligns with both Mitie and GSK values and expectations.

Main Duties

• Administer and maintain Permit to Work records and registers.
• Review permit documentation and supporting RAMS.
• Verify training, competency and authorisation requirements where applicable.
• Coordinate communication between contractors, operational teams and permit issuers.
• Carry out regular Gemba walks and permit assurance observations.
• Ensure permit conditions are being followed in the field.
• Support isolation verification and high-risk work controls where authorised.
• Escalate permit breaches and unsafe conditions.
• Support contractor onboarding and site access processes.
• Participate in safety meetings, toolbox talks and operational reviews.
• Assist in preparation for internal and external audits.
• Produce permit compliance reports and KPI data as required.
• Support wider compliance and operational activities across the Mitie account.
• Flexibility to support business needs which may include weekend working, early mornings and/or late evenings.

Person Specification

Essential Experience & Knowledge

• Experience working within a safety-critical, technical, engineering, facilities management, manufacturing or pharmaceutical environment.
• Understanding of Health, Safety and Environmental requirements.
• Experience managing documentation and compliance records.
• Knowledge of contractor control processes.
• Understanding of risk assessments and safe systems of work.
• Experience engaging with multiple stakeholders.

Desirable Experience & Knowledge

• Experience working within a Permit to Work system.
• Experience within a GMP or highly regulated environment.
• Knowledge of isolation processes and high-risk work activities.
• Understanding of contractor management systems.
• Experience using electronic permit management systems.

Qualifications

Essential

• GCSE (or equivalent) in English and Mathematics.
• Evidence of strong IT literacy including Microsoft Office applications.

Desirable

• IOSH Working Safely or IOSH Managing Safely.
• Permit to Work training.
• Health & Safety qualification or equivalent operational experience.
• Contractor Management or Compliance-related training.

Skills & Competencies

• Excellent attention to detail.
• Strong organisational and administrative skills.
• Effective communication and stakeholder engagement.
• Ability to challenge non-compliance in a constructive manner.
• Strong problem-solving capability.
• Ability to prioritise competing demands.
• High level of personal accountability.
• Competent use of Microsoft Office and business systems.

Behavioural Expectations

• Demonstrates visible safety leadership through regular Gemba engagement.
• Consistently promotes both GSK and Mitie safety values.
• Takes ownership for quality, compliance and operational performance.
• Acts with integrity and professionalism at all times.
• Demonstrates confidence in challenging unsafe behaviours.
• Maintains a disciplined and organised approach to work.
• Supports collaboration across all functions and stakeholders.
• Identifies opportunities for continuous improvement.
• Maintains a customer-focused approach whilst ensuring compliance standards are never compromised.
• Champions a "Safety First" culture where everybody goes home safe every day.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. 
• Use and ensure all work equipment and PPE is used appropriately and in accordance with training received.
• Report any issues, incidents or training requirements to line management. 
• Promote safe working practices and intervene where unsafe conditions or behaviours are observed.
• Support compliance with GSK Safety Standards and Permit to Work requirements.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities. 
• Proactively identify and report security risks to management. 
• Report actual or suspected security incidents.

Key Success Measures

• Permit compliance performance.
• Quality and accuracy of permit documentation.
• Audit and inspection outcomes.
• Gemba engagement and safety observations completed.
• Contractor compliance performance.
• Stakeholder satisfaction.
• Contribution to a safe, compliant and audit-ready GSK environment.

Our Values and Behaviours

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day. 

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. 

Our Culture

We are One Mitie

• Collaborate across the Permit Office, Technical Services Team, Project Teams and GSK stakeholders.
• Provide support and resilience to the wider Permit to Work Team during periods of increased activity.
• Promote teamwork and shared accountability for safe project delivery.

We are built on integrity and trust

• Apply Permit to Work standards consistently and fairly.
• Maintain the highest standards of safety, compliance and professionalism.
• Demonstrate the confidence to challenge unsafe acts, behaviours and conditions.

We go the extra mile

• Take ownership of permit and compliance issues through to resolution.
• Provide practical support to project teams to ensure work is delivered safely and efficiently.
• Seek opportunities for continuous improvement across permit processes.

Our diversity makes us stronger

• Foster an inclusive working environment where all individuals are respected and valued.

Our customer's business is our business

• Support GSK's commitment to safety, quality and compliance.
• Ensure project activities are completed with minimal disruption to site operations.
• Actively contribute to GSK's objective of delivering safe, compliant and efficient project execution.

Job Objectives and Responsibilities

Provide dedicated Permit to Work support for the QF02 Project, ensuring all project activities are planned, authorised and executed in accordance with GSK Permit to Work requirements, site safety standards and regulatory obligations.

Act as an authorised Permit Issuer for project-related activities including maintenance, construction, engineering and contractor works.

Ensure all high-risk activities are appropriately controlled through effective permit review, field verification and ongoing assurance.

Support contractors and project teams in understanding permit requirements, safe systems of work and GSK site expectations.

Maintain a strong and visible Gemba presence within project work areas, undertaking regular field assurance activities and safety engagements.

Review, authorise and issue permits in accordance with the site Permit to Work procedure.

Ensure Risk Assessments, Method Statements (RAMS), isolations, certificates and supporting documentation are suitable and sufficient prior to permit issuance.

Monitor active permits and coordinate permit suspension, extension and closure activities where required.

Support site shutdowns, maintenance campaigns and project milestones requiring increased permit coverage.

Provide resilience and operational support to the wider Permit to Work Team during periods of increased workload, planned shutdowns, annual leave and business-critical activities.

Promote a positive safety culture through visible leadership and proactive engagement with contractors, Mitie colleagues and GSK stakeholders.

Participate in audits, inspections, investigations and continuous improvement initiatives relating to permit compliance and contractor management.

Main Duties

• Issue and manage permits in accordance with GSK Permit to Work procedures.
• Undertake permit reviews and field verification prior to work commencement.
• Verify Risk Assessments, Method Statements and supporting documentation.
• Conduct Gemba walks and workplace assurance inspections.
• Monitor compliance with permit controls during work execution.
• Engage with contractors to verify understanding of permit conditions.
• Participate in daily permit review and coordination meetings.
• Support work planning, scheduling and permit coordination activities.
• Escalate and manage permit non-compliance issues.
• Support isolation planning and verification activities where authorised.
• Maintain permit records and ensure documentation remains audit-ready.
• Assist with permit trend analysis and compliance reporting.
• Provide permit office cover during periods of absence or increased demand.
• Support the wider Mitie and GSK operational teams in delivery of safe project activities.

Person Specification

Essential Experience & Knowledge

• Experience operating within a Permit to Work system.
• Experience within a pharmaceutical, manufacturing, engineering, construction or highly regulated environment.
• Strong understanding of Safe Systems of Work and contractor control processes.
• Knowledge of high-risk work activities, including:
  • Hot Work
  • Confined Space Entry
  • Work at Height
  • Excavation and Ground Disturbance
  • Electrical Works
  • Mechanical Isolation
• Experience engaging with contractors and operational teams.
• Understanding of risk assessment and hazard identification processes.

Desirable Experience & Knowledge

• Previous experience as an authorised Permit Issuer.
• Experience supporting major projects, shutdowns or capital programmes.
• Experience working within a GMP-regulated environment.
• Knowledge of GSK Safety Standards.
• Experience using electronic Permit to Work systems.

Qualifications

Essential

• GCSE (or equivalent) in English and Mathematics.
• Demonstrable experience within a safety-critical operational environment.

Desirable

• IOSH Managing Safely.
• NEBOSH General Certificate.
• Permit Issuer Certification or equivalent training.
• Contractor Management training.
• Working at Height Awareness.
• Confined Space Awareness.
• CDM Awareness.

Skills & Competencies

• Strong safety leadership capability.
• Excellent communication and stakeholder engagement skills.
• Ability to influence and challenge professionally.
• Strong attention to detail.
• Effective planning and organisational skills.
• Ability to work under pressure and manage competing priorities.
• Strong decision-making and problem-solving skills.
• Confidence in engaging with contractors and project teams.
• Competent use of Microsoft Office and operational systems.

Behavioural Expectations

• Demonstrates visible safety leadership through regular Gemba engagement.
• Champions both Mitie and GSK safety cultures.
• Maintains a high level of field presence to verify work controls.
• Challenges unsafe behaviours and poor compliance standards.
• Demonstrates ownership and accountability for permit quality and compliance.
• Builds effective working relationships across all levels of the organisation.
• Supports collaboration between Project Teams, Permit Office Teams and Operational Stakeholders.
• Promotes continuous improvement and learning from experience.
• Operates with integrity, professionalism and attention to detail.
• Leads by example in supporting the goal that everyone goes home safe every day.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. 
• Use all work equipment and PPE properly and in accordance with training received. 
• Report any issues or training needs to Line Manager and/or via the divisional incident reporting system. 
• Promote safe working practices and intervene where unsafe conditions or behaviours are observed.
• Support compliance with GSK EHS Standards, Permit to Work procedures and contractor management requirements.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities. 
• Proactively identify and report security risks to management. 
• Report actual and suspected security incidents. 

Key Success Measures

• Permit compliance and quality performance.
• Successful support and delivery of QF02 project activities.
• Positive audit and assurance outcomes.
• Contractor compliance and engagement performance.
• Gemba interactions and field assurance activities completed.
• Effective support provided to the wider Permit to Work Team.
• Stakeholder satisfaction.
• Contribution to maintaining a safe, compliant and inspection-ready GSK environment.

Role Summary

This is a dedicated 2-year fixed term position supporting the QF02 Project, providing permit issuance, compliance assurance and contractor engagement. The role will work closely with the established Permit to Work Team and is expected to provide additional permit office support and resilience during periods of increased site activity, project peaks, shutdowns and resource gaps, ensuring consistent delivery of GSK's high standards of safety, quality and compliance.