Ref:
102988
Location:
Bradford
Employment:
Part time
Closing Date:
23 September 2026

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Job Overview

This is a distribution centre environment where customer service excellence is integral to every aspect of our operations.
To safeguard our customer's property, personnel and assets by delivering comprehensive security services in strict accordance with the site's published Assignment Instructions (AIs) and any subsequent amendments.
To consistently deliver exceptional customer service at all times.
To deliver outcomes that meet or exceed the Key Performance Indicators and Service Level Agreements for the customer through complete responsibility and accountability, providing a service that contributes to contract retention.
To pursue additional training to ensure continuous professional development.

Main Duties

To be responsible for the day-to-day operation of the Security function in the gate house and at both of our receptions, ensuring the delivery of a professional, customer-focused service that creates a safe, welcoming, and positive experience for all colleagues, visitors, contractors, and clients.
To act as the first point of contact for the Security team, promoting high standards of customer service, professionalism, appearance, conduct, and discipline, ensuring these standards are consistently maintained.
To support the ongoing training and development of the Security team, ensuring all new Security Officers are fully inducted and trained in site procedures, systems, and customer service expectations, including CCTV, access control, deliveries and removals, fire alarm and intruder alarm systems.
To foster a positive and collaborative team culture that values teamwork, accountability, and exceptional customer service, maintaining high morale through effective leadership and motivation.
To assist in the performance management and development of Security Officers, encouraging continuous improvement in both operational effectiveness and customer service delivery.
To support and assist with security and equipment investigations, including thefts, missing items, incidents, and complaints, ensuring all matters are handled professionally, objectively, and with excellent stakeholder communication.
To develop and maintain strong working relationships with clients, colleagues, contractors, visitors, and external stakeholders, acting as a professional ambassador for the security function and wider business.
To ensure Assignment Instructions and site procedures are adhered to at all times by security and relevant site personnel, promoting consistency, professionalism, and customer-focused service delivery.
To ensure all important information is accurately communicated through Security Handovers and that all Security personnel read, understand, and acknowledge relevant updates to maintain service excellence and operational continuity.
To ensure all security records, logs, and documentation are completed accurately, maintained to a high standard, and updated in a timely manner.
To ensure the Security team remains fully compliant with all relevant legislation, policies, and procedures relating to data protection, confidentiality, and information security.
To proactively identify opportunities to improve the customer experience, supporting initiatives that enhance service standards, stakeholder satisfaction, and the overall reputation of the Security team.

WE ARE LOOKING FOR

Previous Security Experience
SIA License
Good literacy and communication skills and have excellent verbal and written English.
Be computer and software literate.
Reliability, self- motivation and ability to use own initiative and work without supervision.
The ability to solve problems, make decisions and prioritise.
The ability to transfer self-motivation to staff.
The ability, tact and diplomacy to deal with people at all levels.
Self-confidence and an interest in self-development.
An interest in the continuous improvement of the Company's performance.
The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.