Job Overview

Mitie has a great opportunity for an Operations Security Manager to join the Scottish Branch team, specific to a large corporate customer contract.

The Operations Security Manager will be responsible for supporting Security services across a specific contract within the Scottish region. Initially, Edinburgh, Glasgow and East Kilbride locations. Company vehicle, laptop and phone will be provided for role.

Main Duties

• Implement opportunities locally to maxise service efficiency and drive continuous improvement
• Conduct monthly pre-audits KPI meetings as required and escalate any failings
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
• Communicate effectively and proactively with the security team and the client
• Ensure smooth running of the contract security operation at all times leading by example to deliver to the high standards mitie expect
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
  • management of holidays
  • manage unplanned absence
  • development programmes for all members of site teams, working with shift supervisors
  • appraisals and performance management
  • staff training routine and management of training records
  • management of the incident reporting processes
  • local management of additional works requests and proactive / timely coms with customer soft and hard FM suppliers
• Ensure all core and support officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Lead on recruitment and retention requirements for prescribed area

What we are looking for

• Must be able to achieve SC Clearance – Minimum standard
• Minimum of 5 years proven experience in a similar role
• Capable of being flexible with working hours due to 24 hour working model of sites
• Ability to inspire and lead teams to deliver the highest service standards at all times
• Must have exceptional understanding of security services within corporate environment
• Excellent organisational and time management skills
• Confident and professional working approach and appearance with ability to work individually and as paret of a team
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills, Literate, numerate and IT skills to medium level user
• Resilient and tenacious with a ‘can do' approach
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• A Full UK Driving licence is required