Job Overview

• Security lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and Durham
• Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level; 
• Co-ordinate the local delivery of all security operations 
• Effective and pro-active communication with the HMRC client 
• Carry out pre-audit for monthly KPI meetings for all security operations 
• Manage client expectations and resolve all concerns in timely manner 
• Assist Mitie Account Manager and local Mitie Operations Manager as required 
• Management of and responsibility for site security equipment 

Main Duties

• Implement opportunities locally to maximise service efficiency and drive continuous improvement
• Conduct monthly pre-audits KPI meetings as required and escalate any failings
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
• Communicate effectively and proactively with the security team and HMRC client
• Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
  • management of holidays
  • manage unplanned absence
  • appraisals and performance management
  • staff training routine and management of training records
  • management of the incident reporting processes
  • local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
• Ensure all HMRC officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Assist Mitie Contract and Operations Managers with recruitment, training and as directed
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or  via your divisional incident reporting system;

What we are looking for

• SC Clearance – Minimum standard
• Front Line SIA Licence
• Driving Licence
• Minimum of 5 years proven experience in a similar role
• Must understand client needs within HMRC
• Ability to inspire and lead team to deliver the highest service standards at all times
• Effective communicator at all levels
• Must have exceptional understanding of security services within HMRC
• Understand key Mitie principles and assist in delivering this in every aspect of site functions
• Must have excellent IT skills and a good understanding of all Microsoft Office application