Ref:
102118
Location:
Horley
Employment:
Full time
Closing Date:
2 September 2026

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.

Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.

Key Responsibilities

Lead and manage a diverse operational team to deliver high-quality, compliant services
Oversee end-to-end planning and delivery of scheduled and charter operations
Build strong relationships with internal teams, the Home Office, and external stakeholders
Monitor performance against SLAs and provide reporting on operational delivery
Drive continuous improvement and share best practice across the business
Support day-to-day operations and respond to incidents in a dynamic environment

About You

Proven experience in a senior operations or service delivery role
Strong leadership and stakeholder management skills
Experience working to SLAs in complex, regulated environments
Comfortable working under pressure in a 24/7 operation, including on-call duties
Knowledge of health & safety and risk management practices
Flexible, adaptable, and solutions-focused

Additional Requirements

Willingness to travel and support frontline operations, including flight support when required
UK residency and eligibility for security clearance (CTC and Enhanced DBS)
Full UK driving licence

This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.