Job Title: Night Team Leader
Salary: £ 32,039.70
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 38.5
Location: Heathrow Airport, Terminal 2, Hounslow, Greater London, England TW6 1EW

Reporting to the Supervisor, the Team Leaders main responsibility will be to assist the Supervisor with the management of the team on night shift. The Team Leader will be working in a fast-paced and demanding environment that welcomes customers on a daily basis.

Main Duties:

• Develop good relationships with the onsite FM Team, FI's and Client Customers.
• Carry out training to all the Cleaning Services Team as required in line with the MITIE Company Policy.
• Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
• Manage absences of the Cleaning Operatives to ensure that adequate coverage is available and that cleaning standards are not reduced.
• Assist the Supervisor with the selection of suitable cleaning operatives to fill vacancies.
• Maintain accurate staff attendance records and ensure the signing-in register is completed in line with contracted hours and that these records on reviewed on a daily basis.
• Assist with the allocation of cleaning duties and areas to cleaning operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
• Ensure team members PIN in as required on site at the arrival at site and leaving site
• Ensure that cleaning operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
• Carry out a daily check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Supervisor.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
• Ensure that all relevant safety signs are provided and used correctly by all cleaning operatives
• Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
• Monitor the standard of work of the cleaning services team
• Respond to customer complaints immediately in conjunction with the Supervisor.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLA's.
• Complete stock control/order sheets as directed by the Supervisor.
• To ensure all cleaning operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
• To deliver tool box talks to all cleaning operatives.
• To respond to any major leaks or incidents and manage the situation as directed by the Senior Supervisor.
• To step up to Supervisor when required to cover sickness and holiday.
• To undertake any other related duties which are within the job holder's capability, according to the needs of the business.

WHAT WE ARE LOOKING FOR

• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
• Have a flexible approach to the role.
• Proven Customer Focus and Service Skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent Time Management Skills.
• Good Communication skills
• An understanding of RAMs and COSHH

Health and Safety Responsabilities:

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security:

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;