Ref:
101258
Location:
Birmingham
Employment:
Full time
Role Classification:
1

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

ROLE: Service Delivery Agent
HOURS: 40hrs/week
LOCATION: Birmingham

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Delivery Agent who will be responsible for managing the flow of requests received, ensuring a continuous and efficient service that meets customer needs whilst making full use of available information and equipment.

Role Responsibilities:

Generate and distribute work requests, work orders and task documentation to inform service delivery teams and individuals of operational requirements.
Update systems and databases to ensure planning and scheduling information remains accurate, up to date and reflective of contract requirements and resource availability.
Undertake customer-focused activities, including handling enquiries and complaints whilst providing clear information on services and available options.
Schedule resources effectively to meet operational demands, ensuring the appropriate allocation of skills and maximising efficiency.
Complete and maintain quality and safe-working documentation, including permits, registers and related compliance records.

Required Qualifications:

Experience of managing and prioritising workloads within a fast-paced service delivery, helpdesk or scheduling environment.
Strong administrative and organisational skills, with the ability to maintain accurate records, systems and databases.
Excellent customer service and communication skills, with the ability to engage professionally with internal and external stakeholders.
Ability to work under pressure and meet demanding deadlines whilst maintaining service level agreements (SLAs).
Competence in planning, scheduling and resource allocation to support operational requirements.

What's in it for you?

Opportunity to work within a supportive and collaborative team environment.
Training and development opportunities to support your career progression.
The chance to contribute to delivering essential services that support customers and communities.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.